Culture64059164744
August 1, 2024
We spent one night here while exploring Skaneateles for the first time. While we did not spend a lot of time at the hotel, we were blown away by the hospitality of Debbie, at the front desk, all three times we entered and departed. She was efficient and thorough at check-in and provided brochures about the area and a welcoming smile. We had been on the road from New Jersey and were exhausted. After reading in the room for 15 minutes, I received a text to check on our satisfaction with our room. Such a nice touch! As we left for dinner (and needed a corkscrew), Debbie made one available to us and provided wine glasses when we returned from dinner and wanted to have a nightcap. She even offered to leave our breakfast orders for the restaurant staff so that we could depart early the next morning. Debbie was so pleasant and clearly takes pride in the Auburn property and her work. The front desk provides the very important first impression of a hotel. You are lucky to have Debbie!