Evan H
September 23, 2024
Disappointing experience for the price point. Better than a Holiday Inn, but lacked the attention to detail to be a "luxury experience". Few things that added up to disappointment: -called guest services when we left room at 2pm and told them we'd be back late at night and would like to have housekeeping come while we're gone. Came back at night and housekeeping had never come. This was a huge ball-drop for a room we're paying $650 a night for. -phone was broken in guest room, had to call the hotel on my cell phone to order room service or reach front desk. I believe the phone was broken last time we stayed here as well. Or maybe it loses the charge too quickly? -Kitchen messed up room service order. -Multiple times the outdoor patio was closed when it was perfectly nice to sit outside and eat. i.e. we went in at 10:30am for breakfast and it wasn't open. Waiter said it was because they were waiting for another server to come in. Should have the other server come earlier. People wanna sit outside and enjoy nature, that's the whole point of coming to aspen in the summer/fall. I believe this happened last time we there during breakfast and/or dinner. -Blankets on the bed slept EXTREMELY hot to the point where I didn't really sleep much for the two nights. -small detail but QR code for room service menu was "hidden" by the coffee. You should put that by the phone, which is the obvious spot to put it. Took us 10 minutes to find it.