Guest User
August 28, 2024
Hotels that only want to serve tour groups do not want to accommodate independent travelers. We arrived at 2:30pm and asked if we could check in half an hour early. The employee pointed out that check-in could only be done at 3pm. Then we asked if we could store our luggage, but the employee said she couldn't find our order. She was willing to look for our order only after we showed the trip.com order page.
The usage hours of the private hot spring are from 3pm to 9am. We went to the front desk at 10pm to ask about the location of the private hot spring, and she directly told us "no". After asking again, we were allowed to enter and let us leave at 12am.
Check out time was 10am. We felt very sorry that we didn't leave until 10:08am. They called us 4 times during this period and the attitude was very bad.
The employees don't speak English at all, and they won't actively help solve problems. They will just reject you directly, making people feel that you shouldn't bother them, and there is no one on duty at the front desk for a long time.
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