Quality Inn & Suites Arnold - St Louis

this place was clean with friendly service and good showers. good hot breakfast included eggs, hash browns and sausage , but I heard they run out of some food items sometimes, so they must just make a limited amount. This is a Choice hotel, for those that are members with them.

The dead roach in the public bathroom and the crazy bad sound of the elevator and the lack of vacuuming and junk piled up in the stairwell and elevator and the dirty roll away bed parked next to the ice machine were all amenities not listed on the website. Other missed amenities included the closed pool with black trash bag window coverings… ntm the questionable red sign on the door that says not for human occupancy 🤷‍♀️ my guess the pool… but hey the sheets looked fresh our room smelled ok & the pillows and beds were comfortable… all and all it was a place to crash… the twisted tavern next door was the best part of the stay so at least check them out very good food 👍

First I would like to state that this was the best hotel that I have stayed at in a long time. The staff especially Alicia has been remarkable. Alicia has took care of us in all ways and due to being handicap has been a blessing. The quality of our stay from hotel is a 10 for sure!! From keeping rift raft out of the hotel to being clean rooms is such a big deal to us and Alicia and her staff made sure we were taken care of. I would defenitly stay here again!! Thank you Alicia and your staff for everything!

I stay here each month for a few days the past several months. Alisha has been amazing. She is friendly and available to assist in anything I may need. I have seen a drastic improvement in this hotels condition the past 30 days and very pleased. It’s cleaner, quieter and I am able to work remote. I look forward to seeing all the updates that she will be making in the future.

Smells like a gas station restroom met a fast food restaurant. They use some super strong air freshener in the hallways and it seeps into the rooms. Gave me a headache, it was that overwhelming. Room is decently clean as far as bedding and restroom goes, but it’s kind of run down.

Average hotel. The staff was friendly and accommodated a couple of requests. Most likely they are short-staffed like most places. The room was basically clean, but could have used some extra attention. It had a musty odor which was only noticable when you first walked in. The hot breakfast was good with waffles, eggs, bacon and sausage, etc. Some updates and repairs are needed. The parking lot needed attention as too many people don't take responsibility to clean up their own trash and cigarette butts. For just a night or two, this worked for us. The location was good. Right off of I-55. Close to shopping and restaurants. Downtown St. Louis about 30 minutes.

We booked a King jacuzzi room for a 3 night staycation. The room was in a severe need of a deep cleaning. Honestly, finding a dead bug here and there doesn't really bother me. I'm also glad the bug is dead which means the place is being sprayed for them. However when you see them right out in open spaces that says to me nobody checked the room before giving it to a guest. There was dirt and grit worked into the edges of surfaces of the bathroom and entryway. The floor got wet with some spilled water so I wiped it up with one of the bath towels and it came up visibly black and grimy. The chair to the desk was broken and the entire freezer separator section in the mini fridge was missing, causing everything we put in there to get wet as the freezer plate defrosted itself constantly. No remote for the TV and one of the jets in the tub was inoperable. After asking for a new chair and being met with an attitude of "whats wrong with it" and going thru demonstrations of the chair for over 10 minutes (why not just give us a new chair?? what's the big deal) I really did not feel like asking the front desk for anything else during our stay. The bed and linens were very clean and super comfortable. I liked that there were lots of pillows to choose from and the linens were so soft. The jacuzzi tub was a welcome treat. A long warm soak in the heart shaped tub before bed was very relaxing. Hot breakfast is almost unheard of during pandemic but it was available here. Not noteworthy, but there was something for everyone. The coffee was very good. The kitchen was a mess from other guests who did not clean up after themselves and the floor looked like someone had dumped a giant toaster crumb tray all over it, swept into a pile and left it. It was like that when I got breakfast and when I came back some time later for more coffee. The indoor pool was a nice offering and I saw several people enjoying it. When I needed assistance there was usually someone in the lobby very happy to help me. I am not sure if they were actually staff because they were not wearing uniforms or other identifiers to associate them with the property. The outside of the property needs maintenance as well. Trash cans overflowing and litter all over the parking lot along with cigarette butts. There seemed to be a single "cigarette depot" by the front door, with a sign saying no smoking within 10 feet of the door. My overall review is that if you want a nice bed to sleep in this place is fine. The location is very good and is a short distance away from anything you might need. Right next door is Burger King and a nice restaurant, across the street a gas station with market - all walking distance. It is easy to get to from the highway and the location feels safe. I do not think the value is here though, due to maintenance needs. I stayed at a comparable hotel in Ohio of the same room type, and it was less expensive and immaculate. This is a safe place with a nice bed but needs improvem

PLEASE do NOT stay here unless you are ok with questionable bodily fluid stains on the furniture, Dried up pee in your tub, and bugs everywhere! The smell of the entire building will give you an instant headache from covering up the filth and smoke. Anyone who works here should want to go hide in a hole and die from embarrasment. It's despicable. Disgusting, and I will be leaving a review everywhere I can, along with BBB and reporting them to the health dept.