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We had a refurbished room which had a view out to the city. Room was a nice size and beds were comfy. There is NO aircon at this hotel. The room was so warm and stuffy we had to open out the window full all day and night. Would be ok in the winter but unbearable in summer and no fan! Staff were all very young and they weren’t that friendly. I booked a treatment with the spa and found it hard to access it you had to walk through the gym where people were working out and she. I asked the receptionist she basically shouted at me and pointed at a door when I got into the spa there was no one there and over ten mins had gone by before the girl came. Out of the room to greet me. The therapist was a lovely person but talked throughout the whole treatments which is exactly what I didn’t come to spa for. The breakfast was good and replenished right up to 10am but staff couldn’t wait to take your plate off you. The restaurant bar food was expensive for what it was and I personally didn’t like it-we ordered scampi and it was very greasy and was made with frozen prawns and just was thrown together…definitely not hotel standard. Room service was a joke and terrible. I rang at half 9 they didn’t have anything advertised no pizzas no fries nothing only had cold sandwiches I asked could I have a toastie they said no the oven was broken? We paid 30 pound for two cold ham sandwiches and two cokes we should have got a food delivery but I’ve had a hotel room service before and it’s usually restaurant quality. It also took about an hour for them to come up with two sandwiches. I don’t think I would stay again or use the spa again but overall it wasn’t terrible for what we paid.

This hotel is well known in Porter Town but not worth the price. The hotel room was very shabby. The hotel does not have slippers and refrigerators. There is some trembling smell, and the air may not be circulated. There are no air conditioners or refrigerators in the entire hotel. The staff said she could turn off the heating for me. I thought it was ridiculous because there was only one heating board in the room. How could she turn off the heating? Finally, she asked me to open the window. Because I live on the underground floor, I am also afraid of mosquitoes when I open the windows, so I can only endure it. Unexpectedly, when I was taking a shower, I found that the shower gel and hair washing water had also been used up without being replenished. Disappointed with hotel service and management.