Guest User
April 7, 2022
I went on a family trip and insisted on booking a full board stay for 2 nights, but the employee who helped us at reception on Sunday said that we were not entitled to lunch on Sunday on the day of our departure. However, I knew that we were entitled to it, since we checked in on Friday afternoon and had only had dinner. Therefore, we were entitled to 2 lunches and 2 dinners. We were given our room at the scheduled time, but we would be leaving the hotel right after lunch. And only after I asked the receptionist for a while did he ask us for some time, which made us feel embarrassed, and when we were leaving he said that we would indeed be entitled to lunch. But I was already upset with the situation and preferred to leave the place without lunch, and we even lost our appetite. Summary: Let's put more experienced people at the hotel reception, or deal with this type of issue better with the hotel staff. We, the guests, cannot go through this type of embarrassment, okay. I lost the lunch that I had paid for at the hotel for my family because of this situation.
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