Hilton Garden Inn Ardmore

The hotel seemed to be working through some things. When I initially called to make a reservation, the girl on the phone was not super helpful or friendly. We got disconnected pretty early on but there was no callback from the hotel. When I called back to make the reservation, I mentioned “I just talked to you and was trying to make a reservation”, there was no acknowledgement from the worker at all. No customer service. When we arrived we were told they’d had computer problems and their housekeeping was behind, no rooms available at check in time. My only option was to check back in. When I did check back in about an hour later, the lady at the front desk abruptly asked if the first floor was ok, as if I was putting her out to check in. She was clearly overwhelmed and maybe overworked but she wasn’t friendly in the least. We finally made it back the room and while I think (and hope), the beds had been changed, there was a hair and a bug in the bathroom floor and the previous guests leftovers were still in the fridge. The fan and shower light also did not work. The carpeted floors throughout the hotel were in serious need of a deep clean. Overall, our stay was ok. And aside from the the girl who checked us in and took the reservation, all of the staff were amazingly friendly and helpful. I truly feel like a lot of the issues we faced were just due to a lack in staffing. I don’t foresee the need to stay in Ardmore coming again, but given the need, I would give it another try.

The Hiltons would be mortified by this hotel! I booked this hotel based on the 4.5 review, but it should be -1. I wasn’t expecting a 5 star stay AND we are definitely NOT hotel snobs. Let’s get into it… 1. As we were walking to the elevators after check in, we were informed that the elevators were broken and they would try to have them fixed by the next day. Thank goodness we are able bodied so we could take the stairs. (Note: We were there 2 nights, 3 days and was able to take the elevator ONCE.) We were never offered a first floor room, an apology, or even a complimentary BOTTLE OF WATER for our troubles. (We already knew the “continental” breakfast wasn’t included in the stay.) 2. Upon entering the room, we quickly noticed there were no toiletries in the bathroom. We bring our own shampoos/shower gels, but there wasn’t even a bar of soap for hand washing. NOTHING. 3. The carpets/floors throughout the hotel and Hotel entrance are utterly DISGUSTING. I’m not sure they’ve ever been cleaned. 4. We are not rude/disrespectful people and had not been the entire time we were there…but when asked how our stay was when checking out, we replied that it was “Ok.” She said, “JUST OK???” My husband said, “Yes. Just ok.” She replied, “Well, ok. Thanks.” Not even a question as to why our stay was lacking even a tinge of excitement. Just a snarky remark. *Other than the sweet girl working over at the lackluster bar, the hotel staff was brutal. The only reason we didn’t turn around and walk out right when we found out that we’d be trekking up/down the stairs for our stay was that we would be at the lake during the days/evenings and would just be at the room to shower and sleep. **The sheets were, in fact, clean and bug free.** TRUST ME, take your $120 a night to another hotel. ANY OTHER HOTEL.

Bugs in bed. Zero effort by front desk girl to assist or offer to help find another hotel but happy to check me out and finally call a manager when I told her waiting until Tuesday to figure out what to do with my personal items was f-ing unacceptable - which it was. I have been a honors member for probably 20 years and have been through this before and never treated so rudely. She threatened to call the police because I was “upset” about her not calling a manager - also when I came to the desk she wasn’t there and when I called she answered and told me rudely I would just have to wait until she got back that she was in the bathroom.

This Bye far the worst Hilton property I have ever stayed at I have never wrote a bad review on Hilton until now ! Better off staying at a motel 6 than this property the property is clean The beds are hard the ac was horrible like waking up in a oven in the middle of the night among other issues A Hilton member or guest should feel comfortable We pay a lot three out the years on Hilton property this is a motel 6 painted as a hilton

My husband and I checked in for one night recently. From the minute we walked in, the staff was friendly and professional...thank you so much Jessi and Stella for taking such good care of us! Chelsea was our server at breakfast .. so sweet and kind too! Delicious coffee ... breakfast was good too! Was almost fre The complimentary cookies they had at the desk upon checkin were fabulous. Being a HH Diamond member, we were upgraded to the 1 bedroom suite, which was wonderful ... so quiet and clean. Wonderful hot shower .. Highly recommend this property if you are travelling to Ardmore!

We reserved a suite for 2 adults and 2 children. No sheets of any kind were in room for pullout bed. Only got 2 towels! Had to run the shower for 15 to 20 minutes to get hot water. Finally got a set of king sheets for the full size pullout bed. Direct TV box had to be reset when it stopped working. Room was clean but no chair in master bedroom even though there was plenty of room. Hilton really appears to be hurting. Not worth the extra $$.

Nice clean hotel. Pet friendly but be aware there is an additional fee of $75 for a pet. We saw it was pet friendly and booked on line. However, the pet fee was not disclosed until check in. Also, we stayed in a room which had an HVAC unit outside our window. If you can’t sleep to the “white noise”, be sure to ask for another room. It was constant and loud. The morning staff was great to work with. It was very easy to get on and off the interstate wth lots of shopping restaurants nearby.

All members of the hotel were outstanding checking in all employees were smiling each morning gave gave good direction on the best restaurants in the area he cleanliness of the room the breakfast 👌 bar

Very very Rude and threatening employees, restaurant area will not provide what you ordered and expect you to eat with your fingers and use your shirt sleeve as a napkin. Making a complaint about the restaurant makes no difference.