Mark H
August 31, 2024
Worst place I’ve stayed across the globe. I wish I had read the reviews. DO NOT PAY YOUR HARD EARNED MONEY DOR THIS PLACE!!!! We arrived and the virtual key was cumbersome. Not only that, I didn’t even receive it until about 2 hours prior to arrival. I called before we left on our 4 hour drive and was told that the system was not working but the key would be “in the mailbox out front”. An hour and a half later I received a text to download the direct key app to get my virtual key. I did. After going to the address given, we realized our room was a block away. We finally got in, and guess what, no key in mailbox or even a freaking keyhole! . When we accessed this room it was hotter that the best saunas I’ve ever been in. We called and were told the AC person was on the way. We went to dinner and as of 5 hours later, we are sweating our faces and bodies off. So much for a Romantic weekend. We can’t even touch each other in this ridiculous hot box. Do not waste your time booking this facility, and for the sake of your sanity, DO NOT EVER STAY HERE. THIS PLACE ABSOLUTELY REAKS OF mismanagement, ill concern and a complete and total lack of care for customers. I will dispute these charges until the day I die, and if I don’t succeed, I will instruct my children and their children to never pay these people a dime!!