Queens Hotel Angeles City

Great location, friendly staff, clean and comfortable

Decent enough hotel, good service and nice restaurant. Would recommend

The place in location is pretty nice. It's like a 2 minute walk. From walking street.. They have a pool that's open until 10 PM. And a restaurant located inside the lobby. However, twice. Now i've had a pick up with booking through trip dot.com. This is okay however the staff Has blame this on the customer twice in my opinion. It's not the customer's issue. If the booking agent and the hotel have issues, they need to service the customer and not leave them hanging. I'm torn on this review. Because I really enjoy the location and the rooms. They're actually pretty clean and the pool is actually really nice. However, the constant issue with blaming the customer for issues that aren't our issues? We are here for vacation or to have a good time, not be hassled with booking Issues that isn't our fault. The staff seemed little scared to adjust and make changes on their own.I heard the owner is german and they're very strict about things of that nature. I've stayed there at least five times three out of which i've had no issue 2 I have

Fantastic location, great food and swimming pool

I prefix this review by saying that i have state and love this hotel in the past. As for now..Totally disgusted with this place because the manner in which they are run. i requested pickup service from the airport. I was never told about a charge for the pickup service i was told during a garbald's home conversation that there would be a 600 pesos penalty if i do not show. I arrived for the pickup slightly later than intended by the delay of an air flight. Upon arrival I was told that I would need to pay 600 pesos. The problem is not in the money the problem is in the principle of it no one in this world provides service and ask for money after without telling the price first. I stayed in this hotel several different occasions I have had problems with the staff yelling at me and getting upset at me because I asked for extra towels or I asked for cleanup service rather than just tell me that it was an extra charge for that which I accept no problem the problem in this trip was that I was charged for something where I was never told that I would need to pay for it and upon talking to the shift manager and the hotel manager I was informed that I was totally in the wrong because I had canceled one trip because I accidentally input the wrong days through trip.com. I assumed that because it was already past midnight on the 23rd I should put the night of the 24th that was a mistake on my part I quickly canceled and rescheduled the manager proceeded to blame me for this and tell me that it was my problem which shouldn't have any bearing on me paying for the hotel pickup. When you have a value customer who has been in the same hotel several times and always gets the most expensive room for the most part you don't try to argue with him about something so petty but the manager continued to cite instances where I was in the wrong even though his receptionist was the one that explained everything to me where there would only be a charge if I did not show. I would say the swimming pool is the best thing about this place. The toilets rarely flush correctly the showers are clogged up so only a few of the nozzles actually let out water, there are very large cockroaches in the lobby the ceiling fan makes a horrific noise when operating. And I ended up getting sick because of the air conditioning filter not being cleaned