"I’ve traveled a lot through the years (sometimes 8 trips in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through Trip.com, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. Trip.com was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. Trip.com was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night."

"Excellent location, breakfast included"

"The location is very convenient, the staff at the front desk are very friendly, the hotel is large, and parking is convenient. They recommend the waffle maker for breakfast so you can make your own waffles, and you can also take coffee away. Overall, it's great value for money!"

"This was a horrible place. It smelled, they had the heat on, it was VERY HOT. There was cigertte holes and couldn’t sleep at all. Only there a half hour. Went down stairs and asked about the air and if there was air conditioner. There wasn’t one? What place doesn’t have air conditioner and has the heat on when it’s 70 out side? It was a horrible place and they wouldn’t give any of my money back? Who does that?"

"We were very satisfied with the hotel and the room in all aspects, except that there were no pots and pans in the kitchen. This was not a big deal for us, as we were coming from abroad and had no baggage allowance. We booked this hotel specifically so we could cook something."

"Motel is old and needs better maintenance. Both of our rooms heard noise from next door after mid-night. I will not return again."

"Some of the staffs don't seem very welcoming, frowning, and annoying. This hotel doesn't have a hot tub as shown in the application when booking. I asked the receptionist and he said there isn't one."

"Good in all aspects"

"The room is not very clean. Staff and friendly and helpful."