Guest User
September 19, 2022
We have stayed here 3 times before and enjoyed the Lodge and it’s amenities, enough that we booked again for a May 2022 pre-cruise visit. We got a call while en route to Anchorage that they had a fire at the Lodge and we’d need to find different accommodations for that night, and that they would refund to my credit card. We did find a hotel room and continued on our vacation. After we had been back for a few weeks, I called to see when I could expect my refund and was told that the owner was traveling in England and another person was handling the refunds. Making a long story shorter, I ended up going back and forth with her for 3 months, with her telling me that the refund had been processed and me telling her that I did not receive any refund on my credit card at all, ever. I pleaded with them to just send me a check so I could be done with this and they could pursue whatever the problem was with their bank, and they finally did. I sent them everything they asked for to verify my payment, even copies of my credit card statements showing no credits received; I also offered a three-way call to AmericanExpress to have them verify what I was telling them. So it took almost 4 months to eventually get my money back, and throughout they came just short of calling me a liar. No apology in the end, even for a return customer that gave good reviews of previous visits. I know they had a rough summer, but so did I and I didn’t deserve to have my integrity questioned like that. I am an honest person, and to be fair to anyone looking to stay here, I’ll say that it is (or was) a lovely B & B in a good location, which was why we visited a few times- just don’t try to get your money back if you or they have to cancel!!.