Guest User
August 7, 2024
The hotel is situated in the very best part of Amsterdam. Tram stop restaurants and shopping within 5 minutes walking distance. Why I gave only 3 stars? The handling at the receptiondesk upon checking in is terrible. We arrived with an early flight so of course too early. The friendly young man stored our lugguage, entered my passport data in the computer and noted my phone number to alert me in case a room would be available before 15:00 Nobody called and we arrived back at 14:45. There was 1 lady at the desk, helping 1 customer, which took unnecessarily long. So I told her please hurry up and little bit because we're on our way since 04:30. Maybe that inspired her to let us wait extra long. Anyway she answered in a clear and very unpleasant tone: "Checkin time is 15:00." It was clear and normal that rooms were available before 15:00 but nobody cared to give us a ring. Next to my surprise we had to repeat the whole checkingin procedure all over again as, as she stated, nothing was registered in the computer. Next she commented we were with 3 people (1 6 y. old child) in a double room. This item was already cleared at 08:00 with the management. Apparently the communication system, in spite of the small distances within the hotel, does not work. At least not with this lady, who took a long time pulling our luggage frome the storage before checking us in. Last but not least. Athens, Greece rooms are clean and nice. However the beds are terrible, the matrassen so soft I feared whole the time rolling out of my bed. The staff have a peculiar way of (not) making up the beds which we never ever experienced before. The shower/bathtube is very small and very clumsy to handle. The bathtowels are the smallest and thinnest you can imagine and an hotel that pretends to be boutique hotel, in this price class unworthy.