Quality Inn & Suites Altoona - des Moines

We stayed here on a Thursday night. The Quality Inn is a short distance off of the Interstate and is easy to find. There are several restaurants in easy walking distance. The Quality Inn is clean and well maintained. Rooms are spacious. Beds are firm and comfortable for sleep. There is little to no outside noise to disturb your sleep. Breakfast is hot and has a good selection of items. One drawback is the lack of an elevator.

The bed was comfortable and the nights were quiet. The breakfast had no variety, but the hotel didn't like it when I said so. Our chair was stained, bathroom door lock was broken, the old wifi/cable outlet was hanging from the wall. The staff says they are going to update.

We arrived at 9:30p, Thursday, March 7. I was so impressed with Cory. When I walked in, he was getting a spray bottle to sanitize the lobby where a person had planned to check in. He didn't want it smelling like it was. The person didn't stay. Our 1 K room on 1st floor was spacious, clean, bed comfy, sink in bedroom area (not bathroom). Desk chair was noisy each time I sat down in it. Prices Sun-Thurs are less expensive (or fewer points required) than Fri/Sat. I enjoyed hot instant oatmeal (3 choices), strawberry yogurt, OJ, apple (great taste) and mandarin orange. I added peanut butter to my oatmeal and didn't try scrambled egg circles, link sausages or waffles. No pastries. No problem. We enjoyed our stay. Cory, kudos again to you for caring!

Even though the room was ready, and we are Diamond members, they wanted to charge us to check in early (1pm). While we were at breakfast, they stripped the bed and started cleaning our room WITH OUR LUGGAGE AND BELONGINGS STILL IN THE ROOM; they moved our stuff. Our purses and stuff were there, with the room door was blocked open. This was during breakfast hours...well before checkout time. We had to wait to get back in to brush teeth, etc., so whoever got the room next DID NOT GET A CLEAN ROOM! Management did not carexwhen we checked out.

This was a very nice hotel and I would stay there again. Doreen was very helpful and accommodating to our needs. This was my first time to Iowa and it was very relaxing and pretty. I would recommend this hotel to everyone who stays in Altoona.

I’m gonna keep it real: I don’t write tons of reviews and I don’t take pictures of stuff I don’t like. This time I’m making an exception so that other travelers don’t make the same mistake I did. This is not a “very nice” or even a “nice” hotel. And I’m not a snooty fancy-pants traveler either. I’m a dad in a family of 5 who’s used to staying at “3 star” hotels like Hampton Inn, Comfort Inn, & Best Westerns, etc…definitely traveling on a budget. I don’t know if this hotel is indicative of all Quality Inns, but based on our experience, I won’t be booking at Quality Inns anymore. This felt like a motel not a hotel. Stuff I didn’t like but could shrug off, aka ‘warning signs’: 1. Hotel entrance had no automatic door (and no elevators) 2. Immediate musty smell in the hotel, the room was worse 3. Pool area looked absolutely nothing like the hotel-provided picture 4. Hallways were dark as hell 5. Furniture in the room was old & beat up 6. A few dead bugs in the room on the floor - not the deal-breaker kinds (like roaches or bedbugs) 7. Decorative top sheets on beds could have been cleaner Stuff I couldn’t shrug off: 1. Mold - the room was so damp and musty there was mold on the curtains (see pics) 2. Alterations - doorknobs and locks were changed out with zero care for how it looks (see pics). Now why are doorknobs and locks being changed out?! (Doorknob pic is for the bathroom, not the main entry door) Stuff that was good/fine: 1. Proximity to food/entertainment 2. Fridge and microwave worked We arrived late, went right to bed, left ASAP in the AM for Adventureland, came back late, went right to bed, got up and got the hell outta there. I said no to the pool and breakfast. It was a very busy weekend in the area and everything was booked solid - you don’t even want to know how much I paid for this s***hole. Here’s my advice for you 3-Star Dads: BOOK EARLY AND BOOK ELSEWHERE.

This hotel has plenty of parking and is close to restaurants, Prairie Meadows Casino,and Adventureland.The staff is friendly.The room had everything you need like a television, microwave,bed, sofa,desk and refrigerator.The bed was comfortable.The television however didn't work and we couldn't watch it.We did let the staff know in the morning.No big deal for us but it could have been for someone else.The free breakfast included eggs, sausage, bread,waffles, cereal, coffee and juice.We would stay here again and recommend.

The room was spacious and it was very nice to have a hot breakfast. Close to shopping and restaurants. Walkable, in fact. The staff were really accommodating. Super clean and it had elevators. We were there for the Pella Tulip Festival which was only about 45 minutes away. I would stay there again.

No not good had 3 not 4 told effect of the flies bothered us. All night. The toilet needs updating for adults not child size. The people working there are very pleasant. The breakfast was also good.