Guest User
May 5, 2024
The room allocated was the last in the building, not a huge issue but the building was empty when we arrived, that telling me that there wasn’t many booked. This was confirmed at Breakfast, not busy at all. We went to our room and found it dated, again not a big deal but could have been maintained better. The shower head isn’t attached to the pole, it doesn’t stay up so you have to hold it over your head. When I shaved, the plug isn’t attached and found it difficult to remove once I had finished. There was hot water, apparently a bonus for us as other guests didn’t have any at all this morning! We went to a lovely local pub, The Railway, great beer and friendly. After we decided to return to the hotel for our evening meal. The chef was behind the bar and abruptly pointed out that many choices were not available, apparently the freezer isn’t working! The waitress looked embarrassed and actually advised us to eat elsewhere anyway! Now, that’s crazy, an employee advising residents to eat elsewhere. We ended up at Waitrose for sandwiches, good advice from the waitress. It’s not all bad, the bed was really comfortable and the room was warm, so no complaints there, until…..Breakfast, now this is Faulty Towers revisited! Considering the meal had only just started, they had run out of eggs, I was told there was only scrambled available and that took a fair amount of time to replenish, I see the chef chatting at the reception, so he clearly took his eye off the ball. The breakfast buffet looked as if the bomb squad had a go at it, it was messy and dry. Sausages were stuck together, tinned mushrooms and tomatoes that could have passed off as sun dried. The staff knowledge was poor, no guidance of the routine as you would expect as you turn up, it was a bit like the crystal maze where you had to workout how to get the butter, juice and the glasses. I’m extremely disappointed in this hotel, the chef has an attitude and clearly lazy. The front of house staff aren’t helpful, plus if you have a cold, please don’t come to work and stand there sneezing and blowing your nose in front of customers, oh and if you have to, wash your hands after!! We are glad this is only for one night, I wouldn’t recommend staying here any longer, also choose somewhere else to eat.