Best Altastenberg Spa Hotels

Back home. The necklace my little daughter lost in the hotel a week ago arrived in the post today. From the very special make-believe lady Dr on reception - who actually drew smileys on plaster with optional color choices - to the informal lost and found service who brought me 1 to 3 mislaid items back to me a day. The deadpan waiter who didn’t flinch at taking - accurate - ice cream orders from all the kids in the conference/playroom leaving us to enjoy a - superb - glass of red wine. The smiles, laughter and patience of the team from friendly cleaning to cheerful management. No mountain is too high for this team. We loved it. Thank you so much. See you soon. Oh, and the hotel was none too shabby either.)))

Positives • The location is great, nearby Winterberg • There is a great bar on the ground floor • Breakfast was quite extensive and tasty Negatives: • Our room was above the kitchen and the bowling alley. Every night the staff was cleaning/ preparing the kitchen, which made a lot of noise between 21-23h. Same repeated every morning from 6-8h. A no-go if you would like to go to bed early. • There is no working WIFI connection. Because it is in the mountains, our phone also had no connection to the normal network. Therefore, WiFi was essential. • We stayed in one of the renovated rooms, we couldn’t find curtains, so we asked the receptionist if we could get another room, because it was so light, especially in the morning. He told us that non of the rooms had curtains. So we fixed our own with a piece of plastic (see the pic). Btw, you could see curtains in other rooms through the windows so either it was a lie or an incompetence of the receptionist. • We stayed for 3 nights in this hotel and our beds have not been made once. They only brought us new towels once. • Our renovated room had no door to the bathroom and toilet. You have no privacy on the toilet, so if you want to have a romantic stay with your partner, this is not the place to go. And because there is no door to the shower, even a hot shower feels very cold. • The overall impression of this hotel is that it definitely has potential, but it feels like everything has been a bit neglected over the years, especially sauna. That is a pity. • If you are coming for a winter sport trip keep in mind that the gear drying room is not in the hotel but in the sauna, which is 10 mins walk.