Alhambra Hotels with Airport pickup service

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

It was a nice stay at the hotel! It’s nice and clean. Staff are very helpful. It’s a bit far from the city, but there are supermarkets, malls and restaurants nearby

There is no bottled water provided as the description, the location is good! Water doesn’t go through the sink well, same as last time, hair conditioner doesn’t even come out, needs to replace a new one.

A hundred plus dollars room doesn’t even have a bottle of water? This is ridiculous! If you look at their prices, quite expensive! I didn’t ask much, a couple of bottled water is a must. It dos worth the price the asked.

Soft pillows nice bug room and microwave and fridge came in handy very clean and air conditioner was great I would love to come again......great towels and restroom and toilet were very clean nice table to eat on floors were great the TV is very huge and a lot of channels

What I was not satisfied with was that I was woken up at around 3 or 4 o'clock in the middle of the night. After a while, I checked my phone and it was around 4 o'clock. There were occasional dragging sounds on the ceiling. I couldn't resist the sleepiness and called to scold them. (My husband later said that it might be a meeting or wedding for the next day) The next day, I checked out. I had a lot of luggage, so I called someone to bring a luggage cart to help move the luggage. I called twice and waited for almost an hour but no one came. Later, I went to the front desk in person and the front desk arranged someone. The breakfast was OK.

It was originally an online credit card payment, but when I went to the store, I said no, and the price in the store was more than a hundred higher than the price of the Ctrip app. Is it going to go? In the end, I still live. The hotel has a quilt. blanket

Reserved an ADA room as I am a disabled vet. Non-available upon checking in. Plus a guest next room had 2 Dogs in her room. A dog pooped in the hallway next to the elevator. I notified front desk, ref: dogs. Was told by the front desk clerk that dogs were not allowed. Really !

Convenient, children dance ballet competition, very close distance. Hygiene: clean fully equipped Environment: very good Service: smile

Clean, pleasant. Albeit a smell in the room but couldn’t figure out if it was a cleaning product or building product but wasn’t too bothersome. Good location as close to the freeway. Outside of LA which wasn’t too bad for us as we travelled around but if wanting to explore central LA it’s a good hour with traffic. Overall. Pleased with choice. Front of house were welcoming :)