Holiday Inn Hotels in Alexandria

DO NOT STAY AT THIS HOTEL. It is not safe. My mother, my sister, and I went to Alexandria to visit my husband who is active duty. My mother (93) and sister (71) stayed at the Holiday Inn Carlyle, 2460 Eisenhower Ave, Alexandria, VA 22314 from 5/5/22-5/7/22. On Saturday evening, 5/7/22 at approximately 9pm, there was a tall African American man in their room when they entered. He was walking toward them and my sister asked him who he was and how did he get into their room. His response was that he thought this was his friend’s room and showed them that his key card worked and said he would go to the front desk to get this straightened out. Nothing was stolen from mother and sister but my sister said he had clothes draped over his arm with price tags hanging. They were understandably shaken up. They could have been killed. They went to the front desk and they had someone walk them back to their room to tell them how to use the deadbolt. This way no one could enter their room once they were inside, he said. Apparently, an engineer was to come to their room also to look at the key lock but he never showed up. It was too late to move hotels by the time this was all done and they were okay staying the night. The next morning, we moved them to another hotel. I called back Monday morning and talked to the General Manager who had no idea that this happened on Saturday. He called the police and said his staff did not follow protocol. They should have called the police on Saturday evening. Hmmm makes you wonder if the staff was in on this and the man had a master key perhaps or the front desk employees were making keys to the rooms that they had guests staying in for him. It was clear that he stole from other rooms by the clothes with tags over his arm. The GM was kind (at first) and comped the room for the 3 nights and gave us bonus IHG reward points as we are a member. I could care less about the points. What I’m concerned about is 2 months later (7/22), the police said that the hotel has not provided any video footage. I have called the hotel several times and talked to the GM and was told not to call them anymore and to talk to the police. I did call them back again as nothing was getting resolved and talked to the assistant GM and he told me in an email “the hotel management is working with the local City of Alexandria Police Department and will be sending the footage requested by officer XXXX, once obtained from security camera technician. Any additional updates or information will come from City of Alexandria Police Department.” I talked with the police last week (6/27/22) and the hotel has not provided the video footage yet. I have called the GM back several times since and got his voicemail. I have tried for 2 months to get some resolution so the only thing I can do now is to make all of you aware of this situation and DO NOT STAY HERE FOR YOUR OWN SAFETY. Besides, the hotel is run down and the comforters had stains on them. Just terrible all the w