Hilton Hotels in Alexandria

Overall I give this stay 5 stars. The front desk staff were VERY friendly! The location is epic! While there is currently no housekeeping service due to covid 19, house keepers came by the room each day to drop off any requested room items (eg coffee toiletries towels). Hummingbird restaurant is open and delicious. Notes: Parking available in a city deck immediately behind the hotel for significantly less money than hotel parking. The walls in the hotel are VERY thin - I listed to my literally could listen in on neighbors phone calls (& ahem…other activities).

My husband and I celebrated our anniversary weekend at the Lorien Hotel and Spa. Our decision to stay there was in part due to the customer service before we even booked the room. The stellar service continued when we arrived. Ashley took really great care of us during our stay to help me our anniversary even more special. We booked a terrace suite which looked just like it did in the photos- beautiful! Plus, it was very clean. The hotel location is on the quieter side of King Street, which is lined with amazing food and shopping along the walk towards the river. We are already working on plans to return to Alexandria again soon. The Lorien will be our hotel location from now on. Kim and Marcus

no hot water, maids come banging on your door in the morning even when you blindly book a reservation, attempt to check in at 9pm only to be told I need $50 additional dollars I didn’t have! Ended up checking in around 1am because that’s how long it took for me to scrounge up extra change and personally asked for an extended stay because of the inconvenience and how late we actually got in, nopeeee, woke up around 8am with maids banging on our door every 30mins to the hour. I’ve never been so pissed off in my life

The hotel has its own free parking lot, which is great. The location is also very good, and it is really comfortable to walk around. The room is nothing to say, the bathroom is a little small. The breakfast is free, but it is a little simple, and it is definitely no problem to eat enough. The waiter is very nice. A very good experience.

Cherie at the front desk went above and beyond for me when I was really in a pickle! I had an unusual request as I found myself slightly unprepared unexpectedly for a very important meeting and Cherie really saved me. Exceptional customer service - thank you Cherie!

Glad we stayed here. The hotel was immaculate. The bell staff always opened the door for us and greeted us each time we walked in. The elevators were super fast and the room was exceptional. We were upgraded to a larger room and it was perfect for the visit. The restaurant was not too bad and the only thing is I normally do not like to leave the car with a valet but they were fast and friendly. You text them and they reply an give you a time to come get the car. Make sure you have some money handy as they do overwhelm you and begin to grab bags and park the car. I was unprepared and had to remember who to tip later on in the visit. The room air was perfect and the visit was fantastic.

Hotel stay was far less than satisfactory and here are the reasons: 1. Some Front Desk staff didn’t know how the Bonvoy Ambassador hotel credit worked providing evidence many are poorly trained. a. The morning front desk member told me that he “just worked here” and the manager would arrive in a couple of hours to help me. No one ever got back to me. b. Requested manager support, not one got back to me. 2. Hotel room had: a. Collapsed cushions on the couch. b. Mold in bathroom c. Broken or extremely worn furniture. d. Torn and ripped window drapes 3. Billing was wrong and difficult to correct. Our family grew up managing hotels and I know that owning and operating a hotel is very difficult, this hotel exemplifies just how hard it is. I will not stay at this hotel again because there are so many other quality hotels in the area at the same cost.

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!