Guest User
August 18, 2024
We were on the way out (08/05/2024) and the way back (08/16/2024) from a trip. On the way out they put us in a room where there was no way to get the TV remote to work. Otherwise it was fine, within the standards of an ibis of this category. When we left our first stay, we notified them that we had a reservation for the return, that we would arrive late (the plane landed at 11:20 p.m.), and that we would pay at the hotel. One day before, we checked in online, re-indicating that we would pay at the hotel and that we would arrive late. On the day of arrival, they charged us for the hotel first thing in the morning on the card 😳. On top of that, at twelve in the morning they called us to confirm if we were going to go (with the notice given on the 5th, the online check-in done and the room charged 😳😳). When we arrived they gave us... an adapted room. It was very late and we didn't want to move any more things... But you will understand that an adapted room, for a family without disabilities and a child, has its inconveniences. In addition, the bed they put for the child was very high, while ours was very low. 😵💫😵💫😵💫 All this after having warned three times... And having had the reservation since January. We did not leave very happy, to be honest.
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