Best Western Plus Executive Suites

Upon arrival the main lobby doors were shut due to renovations. There was a scrawled note pointing to a side door, which necessitated a long walk to reception. The check in agent didn’t seem at all apologetic about the upheaval. When we got to the room there was a musty smell and none of the bathroom toiletries worked, instead just 2 small bottles left. At breakfast the next day both the coffee and juice machines were not working. To be fair the lady doing breakfast seemed embarrassed by this. At checkout, again unapologetic and gave the excuse that they hadn’t received bathroom supplies or had the breakfast machines fixed! He commented that the renovations would last well into December. I complained both in writing and by phone. The agent I spoke to when questioned why I was not told about the renovations when I booked by phone, replied “If the hotel doesn’t tell us, then we are also unaware!!” I received a standard answer from the hotel, meaning nothing. I again spoke to customer service? They were unwilling to refund anything, saying it was solely down to the hotel! As mentioned by others the hotel staff simply don’t care and customer service is ineffective. Probably the worst hotel I have stayed at! Fortunately there are other brands that actually care and value their customers.

Older facility, but clean, beds were fairly comfortable. Quiet place, Really good restaurant next to them in walking distance. Breakfast was average. The coffee was not very good. Staff was friendly. Just off I 25, so it was convenient to enter and exit. Seemed like in an industrial area.

This Suite has become a run-down hotel. Tub did not drain. told use the same towels for the pool for your showers. bed was stained. faucet leaked. breakfast was not avaliable when guest and other guest arrived. lot of noise due to machinery working outside.

Nothing outstanding or exceptional. Front desk staff could be a lot more welcoming at check-in and should acknowledge guests at checkout. Didn’t feel respected/appreciated for being guests (& we are BW Rewards members). Room was clean and comfortable. Internet was okay. Breakfast was typical but they did have a nice selection of bagels. They used small paper plates (dessert sized) instead of regular sized/dinner paper plates. Breakfast hostess was friendly & welcoming but neither of the male front desk clerks at check-in or at checkout were friendly.

The room was clean and comfortable. The couch was warn. The fridge and microwave worked. The pool is not heated, very cold. No pool towels, have to go to front desk and get regular towels. The breakfast was good. Was not stocked good the second morning.

This is a hidden gem. It is an older building, but it is well-maintained. I have severe allergies and they have a few rooms that they save for people like me. They tend to keep any service pets on the first floor. Even during the day I saw people shampooing carpets and curtains. My room was pristine clean and it had a bed with a TV in one room and then another TV and a desk fridge and large sofa in another room and these two rooms were separated by a door. A great feature of this suite is that you can shut the door between the two rooms and it could be so nice and quiet for sleeping. I feel the bed quality was just as good as some of the high-end hotels. Hotel breakfasts don’t always interest me so I can’t say much about that. Their towels were good too.

Location bad, after hours lobby access bad, sewer smell in rooms, amenities not filled, cleanliness of room bad

Hotel in the process of renovating, painting in progress, older hotel in a troubled area. Area was surrounded by fence; there is a street people problem in Albuquerque. Internet was quite good, TV was great, beds are comfortable, and the room is very clean. These are good qualities, but make better effort to address the breakfast options.

Very nice rooms , comfortable beds, good breakfast, accesable office space for working on the road, safe parking lot