Hotels Near Albuquerque in Albuquerque

The hotel is new and very nice, however the sound travels and doesn’t seem well-insulated-like maybe minimal! We could hear toilets flushing down pipes behind our wall. The room was nice, bed comfortable and sitting area just ok because we had to put a towel under door to stop the whistling. The workout room was awesome-maybe the best part! Lots of equipment and has a wall of glass to look out. Breakfast was standard hotel fare and was just ok. Area isn’t the greatest as we were informed by hotel staff-we were told to drive to restaurant behind hotel instead of walking. We felt safe though.

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

My company hosted a four day event from Tuesday, September 20, 2022 to Friday, September 23, 2022. Erika in catering went above and beyond to make our event run as smoothly as possible, doing the job of multiple people. After the AC not working in one of the conference rooms for two days, Erika took the initative to switch our event to a different room with working AC. During the lunch rush in the hotel restaurant, Erika was taking orders, serving drinks, bringing out orders, and busing tables for 30 to 40 people, at times by herself, with no complaints, only apologies for being understaffed. Erika is truly an asset to this hotel, a joy to work with, and always has a smile on her face. On another note, the hotel is shabby. AC didn't work in the Lounge on the club level and at times in my room.

The facility was clean, my family enjoyed the stay. The only down fall is you do have to pay extra to eat breakfast there and to use there wifi.

Overall it's pretty good, with 24-hour free Starbucks coffee, which is worth recommending.

We stayed here on 2 separate occasions in September and had no trouble like the other reviews. We did book through the Stay America website and they do put a hold of $100 on your credit card which was refunded about 10 days after we checked out. The room is a regular size hotel room with a kitchen in the entryway. The bed, climate control, and kitchen all worked satisfactorily. There are no hangers in the closet or luggage racks. One has to ask for kitchenware and the rooms are not cleaned for stayovers. We knew all this information in advance, having stayed at another Stay America in Western Pennsylvania. Our aim was to keep out of the breakfast room during the COVID era; this place enabled us to make our own breakfast and eat in the room. There is a desk and chair and one of the rooms had no easy chair. We could also eat leftovers from restaurants, as they all serve plenty of food. There is an indoor mask mandate here, and people obeyed it.

Let me say that there are some very kind people at this hotel who truly care about you, your family, and your hard-earned money and because of them I will continue to stay at Hilton. I do however want to warn people against the salesperson there named Harris. We were scheduled to stay here, but our sons football tournament got canceled and in dealing with the hotel to get our stay canceled I had the worst experience I have ever had with an individual worker at a hotel, and we travel a lot. Harris was completely disrespectful, snarky, and just a downright mean-spirited human being to deal with. Harris ”the salesperson” even hung up on me when he called me back to tell me that he would not be giving my family a refund. After I told him that I was able to get a refund for my stay, he hung up on me in the middle of my sentence, before I could say to him all I had to do was call someone else other than him and they gave me the refund with no issues at all and they did so with kindness, understanding and empathy all qualities Harris lacks. Weird that he couldn't do the same, he said that it came straight from his general manager ”which I had to argue with him to even get him to ask her “hence the return phone call to happily tell me that he wouldn’t be giving us a refund. It honestly was almost like he thought he was teaching me a lesson and then got upset when it didn’t work out how he wanted it to. It clearly made him mad that I was able to get the help he absolutely refused to give. When I say refuse, I mean refused. If you ever stay here, make sure you check their policy before you book and whatever you do don't deal with Harris the salesperson.

I have stayed at this location a number of times in recent months but upon my arrival for a 2 night stay today--April 25, 2021--with a prebooked, prepaid and non-refundable booking, I was told by the person at the desk that they charge local area residents a $200 CASH deposit in order for them to stay. I'd have had no issue with them putting a $200 refundable deposit on my credit card but cash was requested. Now, I am not a bad customer by any means. I am clean, quiet, and peaceable and my room is left clean after every visit. I often utilize local hotels as a quiet workspace but I won't be back to this location. I'm old enough to remember the days when businesses wanted repeat customers and worked to build relationships with them--even asking for the favor of referrals from them. Not only will I not return to this location, I will not be recommending them to my out of town guests. It's sad really but I won't spend my money where I am treated as ”suspect” due to the behavior and trouble of others. I get hotels have issues but it's not like I've not stayed there before and had been treated as a welcome guest.