Before heading out to Portugal I was in regular contact with the hotel and they we're very prompt and helpful with my queries. They also organised transport from the airport which was €45 for the two of us, however, on the return journey, it was €55 as it was before 8am - something we were not advised if up front. (We later learned that you could organise an Uber or transport direct from the airport for around €25-€30, so it pays to do more research beforehand). Arrived at the hotel to be greeted by lovely, courteous staff and was told we had been given a room upgrade (we had booked a 2 bed apartment with balcony and this was upgraded to one of their 2 bed terraced apartments) - WOW! I shed a tear when we found the terrace! The hotel also accommodated our request to be away from nightly entertainment noise - so grateful for that! The apartment was huge, clean and was very well kitted out - full kitchen, crockery, cutlerty, cooking equipment, fridge with mini freezer, hob, microwave, kettle etc, lovely lounge/diner area and two huge bedrooms, one with ensuite, and another bathroom. The usual liquid soap, shampoo/ bodywash and conditioner all supplied by the hotel. There are 4 USB ports in each bedroom and also a 2 x 3 pin plug sockets. The hotel is situated on a busy road, and depending on where your room is, this may be an issue. Soundproofing in the apartment itself is very good i.e. I couldn't hear my husband's snoring, but even with patio doors/windows shut, traffic and outside noise is very evident (even though they're double glazed). I found the mattress very hard, and after chasing Reception twice, a soft mattress topper was provided, which helped a lot. I had an issue with a loose toilet seat and this was promptly sorted by maintenance. Housekeeping - towels and bed linen changed every 3 days. Bottle of water supplied every day - they will provide more if required. We booked all inclusive and found, like a lot of previous reviews, the food to be disappointing. It was lukewarm and sometimes very dried out. There wasn't a huge selection of salads, desserts or mains (2 different meats, 2 fish, rice, a pasta dish, some potatoes, kids section with fish fingers, nuggets, chips etc and a vegan section with 4 dishes) and as a last resort, you could have pizza if nothing took your fancy, which happened on several occasions. Soups were mostly fish or bean/barley based but there was a nice tomato and a carrot/pumpkin soup which was nice. Desserts were never named, and a lot of the cakes contained nuts so for those with allergens, I would recommend you ask the kitchen staff as to what's in the desserts before you tuck in. There was always fresh fruit and cheese and biscuits too (again, this never varied). There was a small selection of bread and rolls, which remained the same choice throughout breakfast, lunch and dinner. Cooked breakfast was the usual bacon, sausages, hash browns, baked beans, mushrooms, tomatoes etc plus a sele
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