Time Square Boutique Hotel & Spa

I recently stayed at Time Square Hotel and had a mostly enjoyable experience. From the moment I checked in, I was impressed by the helpfulness of the staff. They were attentive and went out of their way to ensure my comfort and convenience throughout my stay. The room itself was lovely – clean, spacious, well-appointed, and comfortable, offering a wonderful retreat after a day of exploring the city. It was evident that the hotel takes great pride in maintaining high standards of cleanliness and guest satisfaction. Breakfast at the hotel was reasonable, with a decent selection of items that catered to different tastes. While it wasn't the most extensive buffet I've encountered, the quality of the food was good, and it provided a solid start to the day. However, my stay wasn't without its issues. The most persistent problem was the constant cold calls from the hotel's spa. Receiving these calls almost daily became quite bothersome. It's something the hotel management might want to reconsider or at least provide guests with the option to opt out of such communications. Additionally, there was an unfortunate incident with one of the staff members who berated me for not informing them in advance that I would be missing the buffet breakfast on one occasion. This abruptness was surprising and not in line with the otherwise excellent service standard set by the rest of the team. In summary, my stay at Time Square Hotel was delightful on many fronts, with commendable staff, lovely accommodations, and reasonable dining options. However, the spa's marketing tactics and the isolated incident with a staff member did mar the overall experience slightly. I hope the hotel takes this feedback into consideration to ensure an even more pleasant and seamless experience for future guests

Stayed in their suite room for 7 days. It was our second time stay. Large spacious room. Courteous staff. Additional training would help with basic customer service. Breakfast can definitely improve (same stuff for 6 out of 7 days).

Great hotel with all the comforts and amenities of a 4 star like category hotel. The bathroom, bed, toiletries, towel etc are top notch. The staffs are very polite and courteous. The complimentary breakfast is awesome.

We had not such a great experience. As I'm gluten free they didn't respond on pre-arrival queries around GF food. Reception was not really willing to think in solutions. Room was not really clean, Aircon was defect, and everything seemed to be an issue. Service experience wasn't great. Can't really recommend visiting again.

Felt like am staying at home, with good service, clean rooms, good price, cooporative staff Special requests are considered Example early breakfast if you have to leave fir airport Decor is like home decor, room service is good, restaurant is famous for non veg, u can find veg restaurant 2 buildings away.location is good, near shikaras and alleppey beach. Market is 1 km fr hotel. Comfortable stay loved it, lives upto 3 star hotel.new property, very clean and maintained.

Stayed for 4 nights, rooms were clean and well maintained, buffet breakfast was good and the restaurant was good serving both veg and non veg