Biblos Resort Alaçatı

Amazing hotel, friendly staff , good restaurant, good service 👍👍👍👍👍👍

From the instant I checked in at Biblos Resort, the service was exceptional. Following a lengthy day of travel, I was pleasantly surprised to learn that I had been upgraded to a spacious room with a swim-up pool – this was the highlight of my stay. The accommodation was impeccably designed and spotlessly clean, providing a welcoming, home-like atmosphere. Furthermore, the staff's genuine friendliness and outstanding service truly capped off my experience. Will definitely be my preferred place to stay when I’m back in Alacati.

We went for a 10day vacation to Biblos as a couple and had the family of our daughter with us. In general, we were highly satisfied with the services of this very nice resort. In particular, the food was excellent in all 3 restaurants, but the Asian food (sushi et al) and the Turkish cuisine were our favourites. The latter which was managed by chief Ali Yilmaz provided a marvellous rich morning buffet with many delicious foods while offering à la carte meals at noon and evenings. Being Turkish citizens living abroad, we are of course very much enjoying traditional Turkish food and deserts, in particular. Insofar, the milk rice desert was probably the finest I have enjoyed for a long time and the pumpkin desert also was very special and enjoyable. The amenities were always clean, a factor that my wife is paying much attention to. When she says that she found the hotel very clean, then it is like getting a quality certificate for it. The beach was somewhat smaller than we anticipated from the pictures. The water is not deep so when you go into, it is rather for getting refreshed but less for swimming. I have read from low rating comments that service quality was one of the major complaint factors. Based on our own experience, yes, there is clearly room for improvement in this regard. Three main weaknesses are to point out: 1. orders in between often get forgotten, or are served with significant delay 2. orders come uncoordinated - all at once, or main course comes too shortly after starters. Soups were not very hot (rather lukewarm) when served either. 3. Ordering meat: while you are asked how it shall be cooked (rare, medium, well-done), it often does not come as ordered, mostly a degree higher Since the service personnel mostly consists of students who work during the summer season to earn some money, we had a higher tolerance for the above insufficiencies, but are aware, that others may not, especially in an amenity of this price level. At least, there are also exceptions like Mr. Kerem Yusuf who was responsible for our table on one occasion and stood out from the crowd in terms of service quality and is worth mentioning. Otherwise, the personnel in general were always very friendly/willing to help and seemed to do their best to give us guests a good experience. Overall, we enjoyed very much the stay at Biblos and would not hesitate to return in a near future. As an important advice to future guests, we strongly recommend to book all inclusive, since the food and drinks are expensive and can become quite heavy on budgets of families who have kids with them.

My family and I spent a week at Biblos in mid August. The hotel is gorgeous, the rooms are very nicely appointed, and the staff is beyond eager to please. The kids club is comprised of over 25k sq' of everything that makes kids happy. But I really want to highlight a specific experience that we had. I lost my wedding ring in the spa pool while playing with the kids. I didn't even realize it until after we left Turkey. I messaged the hotel about it. Not only did they find my ring, but they went through lots of extra effort to find a shipping company that would send the ring back to the U.S., packaged it meticulously, and drove it to a courier out of town to send it back to me. That may be the strongest example of customer service I've ever experienced. If we are ever back in Turkey, we are defintely going to pay Biblos another visit.