Guest User
September 17, 2024
We had a very mixed experience of this hotel. Our original room (107) was not what we had expected (booked via secret escapes), and it was substandard, dirty, loud and had a broken shower. The receptionists (and I think hotel manager) did upgrade us for the next day (fully booked the first night) and our second room was perfect. The spa was closed for maintenance so during an unseasonal storm there was very little to do as we couldn’t sit outside. I think we were just very unfortunate with multiple negative experiences. Once the weather improved the area was lovely. Grounds staff cleaned the area thoroughly and ensured it was tidy. Restaurant staff were lovely, the food was great. Drinks were expensive but you expect it in a remote resort. Pool was clean. Pros: staff are great and food is good. It’s a lovely place to be away from busy marrakech and relax for a few days (weather permitting!) Cons: some rooms are pretty dated and in need of renovation. Facilities are lacking. Repetitive music round the pool, it’s fine if you enjoy maroon 5 and Rihanna. Top tip: if you get a clear sky night go up on the roof terrace for star gazing away from the lights. Would recommend booking a suite. It is far from anywhere so don’t expect to be near anything. It is a remote resort. It is not close to marrakech.