Guest User
April 1, 2024
Second time visiting Topkapi, will not be returning. Worth reading before you visit as the hotel has gone downhill.
Let's start with the positives:
- Cleaning staff, dining staff, kids club staff = excellent.
- Guest relations staff = helpful
Now onto the negatives:
- Water temperature in shower fluctuating
- Lots of building work on site, a white van speeding round whilst kids were playing
- Lots of facilities closed for maintenance, including beach, pools and outside catering
- Emailed prior to arrival as I wanted to pay for a better room and add on a guest for 2 nights, no reply to the email via trip.com or Swandor website. When I arrived I mentioned that I tried to contact the hotel, lady at reception told me "that is not my problem sir"
- Went to reception at 5:30am to see if the gym was open, receptionist greeted me by saying "yes". I responded "good morning" and asked about gym opening time, he told me 7am. By 7:40am nobody was in the gym so I went in and worked out without staff being present
- I asked to speak to the manager on 4 separate occasions, each time I was refused
- Room unclean at times (especially on single bed where my daughter slept - picture attached)
- Fuse box broken open in room (picture attached - very inviting for a 3 year old)
- Food was hit and miss but overly repetitive. Potatoes were completely uncooked and when I mentioned to dining staff it was removed from the buffet.
- Raw chicken (picture attached)