Guest User
February 26, 2025
The hotel is located in a very convenient area. Easy to get around and loads of things to do around. But unfortunately the rooms are very outdated. It could do with a refresh, loads of imperfections all around for a 5* hotel. The cleaning staff and management and very good. But all the other staff - waiters, desk clerks, staff roaming around, not the best. Do not understand half the things you are asking for. Sometimes very rude, and can never get anything you ask for done. Also there was an incident in the jacuzzi which ruined my entire time here. We paid extra for the star prestige package ( which was not worth it, very overhyped on the website ). But this allowed us access to the private lounge with a jacuzzi. And when my wife was slightly covered up, the guests seemed to have a problem with this (strange?). The staff told us to leave the jacuzzi because the someone is not comfortable. This made no sense to me as we had just as much rights to be there as anyone else, we paid the same as everyone else?. Other than that, the Breakfast Buffet was good, but the dinner buffet not so good. My overall time here was okay, but that’s because after my experience on the first day I only used to the hotel to sleep and stayed out doing things as much as I could, as I was not to happy with this place. But on the bright side- the excursion staff member here was lovely, did not give us inflated tourist prices and delivered a great experience as promised. If you stay here would recommend you book your activities with him.