Radisson Blu Resort, Al Hoceima

I have never been as disappointed with a service and hotel as I was with the Radisson Blu Resort in Al Hoceima: -The hotel is empty, and it feels like there’s a lack of staff. -No one answers the phone in the rooms. -There’s no buffet for lunch or dinner, only a very limited menu that repeats every day. - The quality of the food is not fresh; you can tell it's leftovers from the day before -The breakfast is very limited, far from the quality expected of a 5-star hotel. -We constantly had to ask the cleaning staff to clean the bathroom and provide basic products like shower gel. -No bottled water or herbal tea in the room, everything has to be requested. -The SPA was supposed to be included in our reservation, but they charged us an additional 180 DH to access the sauna. In summary, an exhausting stay, truly a disaster.

Management needs to be changed urgently: by dint of cutting costs, management is drastically reducing the quality of service: -Reception: understaffed, so very very very long waiting times After the check-in queue:The suite reserved was not ready (not yet cleaned), so we had to wait another 4 hours!!!so there probably weren't enough staff to clean all the suites that day. -Meals: no variation in fruit. Still a lot of waiting, with fish sometimes out of stock, with only one person to prepare it: so savings on fish and more savings on staff... - Reception never answers the phone. - The cleaning service didn't come for several days despite repeated requests. We had to go back to the reception desk for the umpteenth time and get annoyed because there wasn't even any toilet paper in the suite. We're talking about a 5-star hotel! -All the cafés/bars offer only packaged juices (of poor quality to boot) and no fresh juices (this is Morocco, land of fruit). Several products missing to prepare orders = Mojitos without mint, Cocktails on the menu, the barman prepares it without all the ingredients or changes the recipe). Lack of staff to prepare orders (cost reduction), so delays+++. - Dining benches, chairs, small tables next to translates are NEVER cleaned, so are all extremely dirty! - Plastic plates and glasses: unheard of in a 5-star hotel! Bottom line: a vacation spent queuing up to check in, waiting for the suite to be cleaned, waiting for “pseudo cocktails” with poor-quality ingredients, waiting for meals, eating on dirty trays... repeatedly going to reception to ask for the cleaning and toilet paper service... all to cut costs... it's sad and deplorable for a 5-star establishment....the quality of the service provided is extremely low... Management and mentality urgently need to change before the hotel sinks!

My lockout rooms was clean and good I did get food poisoning from this resort I m still sick just get out of digestive and colon center I m on treatment. The outside is filthy they don’t clean and sanitize the table the same food and dressing rollover it is food health violation. this is not all inclusive because you have to pay to get real drink or fresh cooked meal this just a package plan. Horrible management