Knights Inn Aiken

My room was not cleaned prior to my stay. The floors were dirty. The floor between the beds had some visible dirtiness from not being mopped. When I went to use the bathroom the front of the toilet had a visible brown smear down the front of it. I wanted to give them the benefit of the doubt so I got soap and a rag and wiped the area. It came clean and I freaked out. I immediately packed my room and went to report it to front desk. I took pictures and showed the staff. I returned the room key for a two night stay and I was only there two hours approximately. They refused to refund. I said I need the owner. He still hasn’t contacted me. My fiancé just had surgery in June and has one at the end of this month. We don’t need a health risk like a place that doesn’t even do a basic room clean prior to a customers stay.

Bad customer service I’m a bus driver and just needed somewhere to sleep for a few hours so when I knew I was an hour away, I pulled over and booked the hotel online then when I got there, the guy at the front desk really gave me a hard time checking in, saying I couldn’t check in because it was 6am and check in wasn’t until 3pm even though my booking was for the day before and then he said I couldn’t check in because check out was 11am and I said I knew and understand but I had just made the booking an hour earlier then eventually he gave me a room key and originally was gonna ask for a late check out just by an extra hour but after all that trouble, I just took my 4 hours of sleep. I also got up 30 minutes early to dip my feet in the pool and still have time to shower before leaving but the pool was closed until who knows when, I left at 11 and it was still closed so don’t expect to swim before noon atleast. Other than that the room was good, especially for the price. No complaints about the room itself just about the customer service.

The property itself was good for the price. Location is okay, but the environment is very scary with the people living in that property. The man owner was looking for confrontation when I asked for the remaining 2 nights, but I guess it was the wife came and settle the situation by issued me a refund the remaining 2 nights. That classified her in the professional leadership role.