Guest User
April 23, 2023
I reserved a room from April 2nd - April 3rd, as part of a trip to the Masters golf tournament. I reserved a room with a king sized bed, and a pull out sofa bed. I checked in at 11pm and there was no mattress on the sofa, nor any pillows, blankets or sheets in the room. Normally that stuff is kept in the closet, but there was nothing in the room anywhere. I went to the front desk and the attendant said there were no extra mattresses, pillows, sheets or blankets in the hotel. I asked to speak to Housekeeping, and she said nobody was present. I asked to switch rooms, and she said there was not an empty room on the premises. Because it was late and we were going to the Masters early am, I had no choice but to stay in the room and sleep on the mattress platform with no bedding or linens. The next morning I checked out and requested a refund for the 2nd night. The hotel has refused to provide a refund and so now I have to fight them. How does a hotel market itself as providing sleeping accomodations...but not provide the proper sleeping arrangements? Let's also be clear - what should be a $150/night hotel room got jacked up to $450/night for Masters week. Going to a hotel that doesn't provide a mattress, pillows, sheets and blankets is like going to a restaurant that doesn't provide food. I wish this was an exaggeration, but it's not. Think twice before booking a room at this hotel.