Grand Mercure Agra

Worst hotel ever. Food disgusting, rooms dirty, everybody rude and not helpful. There are other beautiful hotels to chose from. If you respect yourself, choose another hotel.

Everything good

Good location, and view

Beautiful Hotel with good service and location.

Hotel was a breath of fresh air. Cafe right when you walk in. Staff are very welcoming and willing to help. We also ate at Bello (Italian) and had the server Mahesh and service was excellent. He’s so kind and helpful. Food was sooo good. Would definitely recommend.

The food was delicious. The service was impeccable. Satish the pastry chef made the most delicious pastries, and he was friendly and went from table to table to speak with people. It was a wonderful experience and an excellent hotel. I truly recommend this as a place to stay.

Satish is very polite and helpful. The breakfast choice was good and the dossier was very good. Hotel is clean and it’s great for a short stay to see the Taj. The room is fine overall and the bed is comfortable. Didn’t have time to use the swimming pool.

I recently stayed at this hotel and unfortunately, my experience was quite disappointing. The service during breakfast was incredibly slow. I had to ask three times for my coffee. I also requested water, which took 15 minutes to come, and when it did, it was warm, this happened at breakfast two days in a row. I was quite frustrated with their drink ordering system. They didn't have a proper way to track orders; instead, they said we could pay later and just put everything on the room without writing anything down. This led to a lot of confusion and errors amongst multiple people in our groups bills. The worst part was on our final night. My friends and I had a few cocktails, and when we received the bill, we were shocked to see charges for other people’s meals and drinks for the night, people’s beers that weren’t ours and for 13 cocktails and 20 shots of tequila that we never ordered, we arrived to the pool bar at 14:00 and the bill was printed at 14:45. The managers didn’t believe us, and we spent nearly two hours trying to convince them of our innocence. In the end, we were forced to pay for 18 shots and 11 cocktails and they took the food and drinks that were not ours off the bill as a "compromise." The night prior to this, again, they tried to charge us for drinks we didn't have. It was a very disorganized experience for a five star hotel, and I would recommend looking elsewhere if you're considering staying here. This was a very frustrating experience, and I would not recommend this hotel based on my visit.

We stayed there following recommendations of our travel agent. Since we were staying only one night in Agra, we chose a practical hotel, close to the Taj Mahal and that could accommodate an extra bed. The hotel location was good enough for our Agra stay and we enjoyed the pool on the rooftop as well. The room was really nice, especially the bathrooom. The down part was that there was a wedding at the same time at this hotel and therefore the rooftop bar was closed. We somehow felt the heavy load of the wedding on the employees and we somehow had to bear the down sides of it all. We ordered in-room dining as we were really tired and when calling, we were told it would take around 30 minutes. More than one hour later we still hadn't received the food and therefore were not very hungry anymore. The food quantities are huge! Be aware when you place your order.