Sheraton Agoura Hills Hotel

It was everything we needed.

The hotel is ok. It's not amazing but it's not the worst I've ever stayed in. It looks like they renovated sometime in the early 2000s and then just never touched the place again. For my needs, though, it was just fine. It seems management sort of gave up on the place and are just letting it run out till there's nothing left. As other people have commented, elevators were broken most of the time I was there. Marriott just needs to put some money into this place. Honestly, it has the bones, it just needs someone with a modicum of care to go in there and revamp it. Let's tear out that terrible carpeting in the rooms and replace it with new carpets. Replace the curtains with nice curtains. Update the furniture, the lamps, the wall treatment, and the bathrooms. The bathrooms look like they were a time capsule from the late 1970s: (fake) wood paneling, beige tiling, black granite countertop, low-set toilet. Elevators clearly need an update too while you're at it!! I do appreciate the complimentary coffee in the mornings. The mattress seemed new, also, so that was good since sleeping well is the priority at a hotel. TV is an enormous flat screen. Kind of laughable considering how outdated everything around it is. I'd like to thank Alexander at the front desk for helping me out. Good guy. It's clear the staffing at the hotel isn't the problem. It's the place itself that needs a refresh.

The elevators were malfunctioning for most of the week of my stay. Staff would reset the elevators and they would be ok for half an hour or so and then fail again. I complained to the front desk staff as I got sick of walking the length of he corridor twice each time get to the stairs. What was needed but didn't happen was for a proper elevator technician to be engaged to fix the problem. I wouldn't have chosen this Sheraton hotel had I know in advance that I would have to take the stairs from the 4th floor most times. I asked for a rebate of a part of the tariff which fell on deaf ears. I would not recommend this hotel to anyone. The food in the restaurant was good and fairly priced but with a limited menu. Housekeeping was good.

Don’t choose this hotel. Elevators are constantly breaking. Sliding automatic doors are broken on the pool side. Room may or may not get cleaned. Ask for something it doesn’t show up. You need to go to front desk and hope it shows up (like extra towels or pillow). Very disappointed.