Cayo Exclusive Resort & Spa

Truly outstanding hotel. Wonderful staff, immaculately clean rooms, great a/c, stunning cocktails and a relaxed vibe. The attention to detail was evident everywhere from the shuttle down to Plaka, housekeeping and the speed and efficiency of the room service. Nothing was too much trouble and every single member of staff was friendly, polite and efficient. Highly recommended!

Avoid at all cost, the staff the worst that you would come across from the manger to the porter, unclean rooms and bathrooms and very poor room maintenance and through out our stay. Set down is promised but staff would not turn up. There were bugs everywhere bees at breakfast, fruit flies and Centipedes throughout the room. You will be charged for things and asked to pay without clarity and transparency…. The hotel is 4 1/2 hours away from the beautiful beaches of Chania and other major attractions in Crete. It was a very poor choice … if I can give it minus marks I would…

Amazing hotel, stunning views. we had a room with its own pool which was amazing. The sun rise over the pool was beautiful and the view of spinalonga was spectacular. The hotel has a good fitness centre and the shuttle bus to Plaka beach was helpful.

It has been a while since my wife and I opted for a chill out relaxing holiday, and we couldn't have picked a better place. It was almost Zen like. The pools are stunning with amazing views out to sea and toward the island of Spinalonga, and there was never anyone getting up at 5 am to grab a sunlounger. It was full but you would never know it and you could sit anywhere. It looked empty. Virtually all the rooms have their own private pool. The staff are incredibly helpful and attentive. My wife had a nasty mosquito bite, and one of the pool bar staff Khallia went out of her way to get some cream and administered it. She made a point of asking if my wife was OK every day. The breakfast has a huge array of different foods to cover every taste. The only bugbear was that the only toast machine seemed to habitually break down. Our room was huge. As it is a tiled floor. I suggest that they should be mopped every day. Other than that, the rooms were spotlessly cleaned every day. All the female bar staff around the 2 top pools and in the breakfast area were very attentive and helpful. The small town of Plaka is a 10 minute walk away, and I would highly recommend the Carob Tree restaurant.

What can I say, the CAYO is magnificent , if you are looking for relaxation then this is the place to be, the rooms are amazing and have everything you need, every room has its own pool with outside sun loungers, outside shower and a table and chairs, the wardrobe area is separate from the room and caters for the traveller with the most luggage, it was fabulous ! The shower cubicle was great, very powerful water and 2 wash basins again in a separate area . All the staff from reception to concierge to the housekeepers to the ladies at Breakfast were so lovely, greeted us daily, gave us excellent info on the area , special mention to Yannis the concierge and Margarita at the Ambrosia. We were on a half board basis but as we hired a car we went out most nights but did stay for the Sunday Cretan Night Buffet which was a lot of fun with local dancers and singers, who got everyone up to dance. Food quality excellent, fresh and well displayed. The resort has 3 large pools, it was never a problem to get a sunbed anytime of the day I think this is because each suite has its own pool. Total bliss, quiet music in the background and very good quality loungers, every detail has been thought about, the whole resort is so clean. You do need to be fit as the rooms are built into the hills so if the funicular is not working then it’s a very steep walk depending on which level you are based on, they do however have golf buggies to drive you to and from. We never used the hotels beach as it was very small and the sunbeds were very close together as well as it being open to the general public for a fee. Plaka itself is lovely but the restaurants here are much more expensive than in the lively resort of Elounda which we tended to go into every evening, which has so much choice and a great atmosphere , 10 mins max by car. We went over to Spinalonga from Plaka a 6-7 minute boat trip, what an emotional trip, with its sad history , a must visit if you are staying at CAYO. We would return in a heartbeat, we felt like family and were treated so well, the staff really can’t do enough for you, from parking your car, to cleaning the room twice a day with fresh towels, replenishing water bottles twice a day, the whole experience was wonderful. We have stayed in many hotels worldwide and we both agreed that has to be one of the best for the rooms, view and general hospitality. We came back bronzed from the Cretan sun, relaxed and rejuvenated. Top marks to Cayo your resort and team are wonderful ! Thank you

Room: The room was nice with a great view overlooking the island of Spinalonga. We had the added bonus of a plunge pool, which was lovely. Housekeeping came twice a day and provided plenty of towels and complimentary bottles of water. Upon arrival, we were given a complimentary bottle of wine. Food: Breakfast provides plenty of options for all to choose from. The only criticism I have of the breakfast is that the hot food option really isn't very hot and bordering on cold. We had the evening buffet on our first night priced at €40pp. Again, there were plenty of options, but not everything was warm. Pools: There are a couple of pools at the hotel, and both have plenty of sun loungers and seats to either sit in the sun or the shade. Beach: Although the hotel is not sitting directly on the beach, it is a 5 min walk or free shuttle to the Cayo Stone beach section. Conveniently, this is also right on the edge of the small town called Plaka. Plaka: There are many food options to choose from considering it's really quite a small town. It also has 2 small supermarkets. The people of the town are very friendly and welcoming. Staff: Amazing and very helpful.

We had a two centre holiday, the second week at a wedding in Stalida, and chose Cayo given its location for the first week to relax and unwind. What a fantastic place, the rooms are perfect, light airy, all with the stunning view of Spinalonga. The staff make you feel like you are the only person staying, nothing is too much. All the amenities are set up perfectly, the gym the spa, the restaurants. I did have a slight reservation when we got our room number on the 8th level, and thought this is going to be a fitness test every day, and our host took us to the funicular that glides effortlessly up the hill!! Only a short walk, or shuttle to the village of Plaka. We will be back.