Sofitel Agadir Thalassa Sea & Spa

The hotel staff was very friendly and assisted with every request. The hotel is massive and reminded me of a resort; lots to do, and great for your business trip if you need high-speed internet and room service. The room was above expectation, with a large balcony, overlooking the garden and ocean - Just amazing! The majority of the hotel staff knew English which made things much easier! I will be back.

Stayed for five nights, following a long weekend break in Marrakesh. The hotel itself is beautiful, very well presented and extremely clean throughout. Food was great, and with good variety too, we ate in all three restaurants. Rooms were spacious and all amenities available - our room was freshly renovated only three months ago. The reason for only 4 out of 5 stars is the service. The service was frustrating. Some evenings we would be seated for dinner and 20 minutes would pass before we were offered a drink. Or we would order and then be waiting the same duration for them to arrive. The hotel was only around 50% capacity and there seemed to be more staff than guests, but most of which just stood around and glared at empty plates that needed clearing or scrolled through their phones. It was almost like each staff member was given a particular job (floor sweeper for example) and should you ask them for something that wasn’t part of that role, you’d be met with a blank expression, or told to ask someone else. We wondered how an earth they coped when the hotel was at capacity. Another issue we encountered during our stay was the understanding of ‘half board’ in the a la carte restaurants. You’re given an allowance of 380mad per person (which is plentiful I may add), but each night were expected to sign for the bill without this deduction from our food total. Again, such a frustrating matter. We mentioned this to one of the managers at the reception, fearing that when we checked out we would encounter the problem again, but thankfully on check out this had been rectified. Such a shame that the service tainted our view of this hotel, as stated previously, the hotel itself is stunning and well maintained throughout.

Fantastic view and the staff is very friendly. Laila from housekeeping made us a beautiful 🩷 on our bed and helped us with the mosquitos. Majid helped us sorting out flights and was also very helpful. As our daughter was in hospital they were all very caring too. Gorgeous pools we would love to return when we have more time!