Hotels Near Pokuaa Plaza in Adenta Municipality

Our worst experience started from the reception when we were met by a dark skinned receptionist (name unknown). Her facial expressions and attitudes were condescending towards my wife & I. Then she asked for my credit card, which was in my checked in luggage; I informed her that I do not feel comfortable opening my luggage infront of everyone at the lobby. She did not care or show any form of understanding. It was the porter (Isaac) who was fast thinking and considerate; he took me to a small storage room to remove my card wallet. After we have made payment, she did not communicate effectively about the caution charge of 200USD. So my wife & I though she meant GHC, she just stared at us and belittling us with her eyes. This was how we were meant at the reception before checking in our loft. The Following morning, I asked her if she got the 200USD since she had Isaac follow us to our room and get it. She started accusing us of incomplete payments, knowing fully well that I was charged by my bank. I stood my ground that I do not owe anything & we were in a hurry to leave for our tour. We had 2 minutes of back & forth; my wife & I were so pissed of these accusations. When we got back in the evening, she realized her mistakes and apologized but the damage was already done. We couldn’t wait to check out asap on our third day. When we were checking out, she didn’t bother to remind us about the caution fee she was so eager to collect; until my wife reminded her. She looked displeased at the reminder; I guess she wanted it herself. Customer Service is Zero here; any young individuals or couples please stay away from here. I would never recommend this organization to anyone. Thanks to Aqua Safari that saved us from the misery of Kwarleyz.

It was great experience 🥰

The environment is very good, but the service is slow. The environment is very good, but the service is slow. The environment is very good, but the service is slow. The environment is very good, but the service is slow. The environment is very good, but the service is slow.

Oh my gosh, luxury, luxury. This is beyond expectations. The area is beautiful and expensive, celebrities and all live here. The location is really safe, it’s clean, limited places to eat around you have to travel at least 10mins to restaurants. Anyways Samuel was not a very good host. He didn’t respond to our calls, he really didn’t seem interested in hosting us, unfriendly and distant.

The room is small but exquisite, clean, with a small kitchen and a washing machine. It is a good choice for business trips. It is in the ambassador area of ​​Accra, a safe area, and there is a supermarket within one kilometer. The price is high.

This is a really nice little hotel, well located. The room I had was a lovely suite with effective air conditioning to counter the humidity and plenty of space. a couple of small oddities such as no plus on the kitchen surface which means the kettle or coffee machine needs to be put on the floor to use them and the smoking area right outside the door but otherwise I was really happy with it and also found the small restaurant perfectly sufficient. Only when checking out did it all go wrong, the day prior to checking out I had requested an airport transfer and the lady at reception had confirmed this was booked and had written it down. I had once again asked the lady behind the counter on the check out day to confirm it was booked and she confirmed it was. I was therefore rather surprised, as I waited outside the reception with my case, ready to be picked up, for the porter to come out and ask whether i would prefer top wait an hour, which I did not. he went inside, returning after a few minutes and said there was no car available. I went inside and explained once again that i had booked a transfer and had it confirmed. Another lady appeared and said no booking had been made and perhaps I should get an uber. Eventually the porter was asked to drive me to the airport once I had lost my patience. This evident mess up could easily have been rectified by a simple apology and what transpired to be the eventual solution but no such apology came, indeed the attitude was disdainful and rude. Because of this I only give it two stars and won’t return, a little bit of customer service goes a long way.

Ridge is a wonderful place to visit and I highly recommend it especially if it's your first time visiting the country The staff are the best have seen since my visit to Gh Especially the front desk The staffs I met (Antoinette & Richard) They gave the best welcoming have ever experienced It was an amazing stay experience