Bellevue Parkhotel & Spa - Relais & Châteaux

Centrally located, quiet hotel with stunning views and modern amenities. Guests appreciate spacious, well-equipped rooms and friendly staff. Delicious buffet breakfast and extensive spa facilities add to the positive experience.

Positives: beautiful location and building with lovely common spaces, cute branding, and upscale rooms. Very clean with unique decor and top notch breakfast. Location to gondola could not be better, it is steps away. Staff were very friendly and staffing was ample. However, it was much more family friendly than we would have hoped as we were anticipating a peaceful spa retreat. Would not recommend for a romantic couples trip. My 3/5 is based on the below and I realize this is hyper critical but for nearly $700 USD a night and a Relais chateaux property we expected better. If you are looking for a romantic trip spend the extra $ to stay at one of the adult only hotel/spas offered by Relais Chateaux in Switzerland. There is a huge difference between a spa that includes an indoor pool and a kid friendly indoor pool that is connected to a spa. This is unfortunately the latter, but I feel like it is advertised as a relaxing peaceful retreat. It is likely to not be so peaceful based on your luck of who else is staying there during your stay. Children are allowed to use both the indoor and outdoor pool both of which are connected to spa areas and relaxation areas. This completely defeats the purpose of quiet, reflective relaxation areas. Every splash of the pool is completely audible from the indoor saunas and steam rooms even with the sauna doors closed. Kids will be kids and should be expected to make noise in a pool, and that is fair for them to want to use the indoor pool too, but not while others are trying to use silent spa areas. Therefore this could easily be solved by having kids / family hours for the pool and silent hours or different time slots of some sort. We reached out to the hotel during our stay about the noise issues and did not hear back. I understand that disrespectful parents are not the fault of the hotel but it could easily be fixed by them with different time slots to make all guests happy and make it fair for all. My husband and I based our entire trip to Switzerland on visiting this hotel and were very disappointed by the lack of enforcement of spa policies and several families of loud children who ruined our spa experience each day. While the hotel has a tiny notice in the spa bags for parents to make sure children are respectful in the pool and don’t make too much noise, that isn’t realistic and kids will be kids. For that reason they need to have their own time slots. We were also given the wrong room key at check in which was awkward and found it very bizarre that you have to sit at the same table every day for breakfast. It might even be for dinner too but we elected not to dine at the hotel when we saw how many kids were staying there. Did not want to have a $300 dinner with a side of kids yelling. In conclusion would recommend if you have kids and also like saunas but not for a romantic retreat.

Do not Bother I called the night before my arrival and was told that I would have to walk from the bus station to the hotel. It was not easy as uphill and I had two bags. When i arrived ( rather hot amd bothered), the receptionists said I should have called them to pick me up! Once checked in, I called reception three times and room service (there is no mini bar) and no k e picked up. I was told the phone system was not working (although they did get it operating). Electric sockets in hotel were not standard and required an special adapter/extension cord that I had to acquire about. It worked at the beginning, but could not charge my iphone in the morning. Service at Breakfast table was utilitarain..never asked if I wanted a hot dish. Had the hotel drive me back to train station, but had carry my bags down a flight of stairs and to the car, as the driver walked in front of me. Otherwise, the service was efficient, but certainly not friendly. I will go elsewhere next time