Top rated hotels in Addison

Holiday Inn Express & Suites Dallas North - Addison
4.3/5108 Reviews
Galleria
We stayed three nights April 16-19 on our first trip to Dallas. I chose the hotel based on location and previous good reviews. Maybe my expectations were too high but several issues arose during our trip. After a several hours flight, we arrived about 1030pm. It took over thirty minutes to get checked in and to our room. First the outside doors are locked and I have never encountered this at a hotel. I stood there for several minutes until the employee walked over to trip the auto door. I then stood for over 20 minutes while Eddie tried to get a guests credit card to work. He mentioned they had trouble with them but the wait was very long. The phone rang several times and the calls were put on hold. It was the first of several times that it appeared they did not have enough staff. Once we finally made it to our room, the smell of **** was very strong in the hallway. Not the hotels issue, but the continued for two days. In our room, we found it nice and clean but very cold. The heat would not work and only blew cold air. After about an hour, I called the desk and a very nice maintenance staff member brought me an electric heater. That saved the day but was our only source of warmth throughout our stay. Even though reported again the next day, no one came to address the issue or offer any options. We enjoyed the size of the room, the large size TV and modern features but heat would have been nice with unseasonably cold weather.

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