With a stay at Krystal Beach Acapulco in Acapulco (Costera Acapulco), you'll be steps from Parque Papagayo and Galerías Acapulco. This beach resort is 0.4 mi (0.7 km) from Condesa Beach and 0.5 mi (0.7 km) from Plaza Bahia.
Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a spa tub. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Aquamarina, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 400 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
2023.06.29
EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos
With a stay at Hotel Club del Sol Acapulco by NG Hoteles in Acapulco (Costera Acapulco), you'll be a 5-minute walk from Condesa Beach and within a 5-minute drive of La Quebrada Cliffs. This hotel is 0.2 mi (0.3 km) from Plaza Bahia and 0.3 mi (0.5 km) from Galerías Acapulco.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include tour/ticket assistance, a banquet hall, and a vending machine.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at buffet, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:30 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 200 air-conditioned guestrooms. Cable television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
GGuest User2023.10.04
Good apartment for holiday with baby. Reception staff very helpful and friendly. Because it’s mainly all in and we were on self catering, we found it annoying that the bar/kitchen were not open at reasonable times. The biggest issue is the location. It’s across from stoney beach not good for sunbathing and is a good walk from the end of the pine walk. We felt it was too dangerous to walk with a buggy at night time as no lighting so always factored in the time for the walk to the port and better beach. The bus is right there at the entrance and was very easy to use. Spa was lovely.
A stay at HS HOTSSON Hotel Acapulco places you in the heart of Acapulco, within a 5-minute walk of Plaza Bahia and Diana Galleries Mall. This beach hotel is 0.4 mi (0.6 km) from Diana the Huntress and 0.4 mi (0.7 km) from Playa El Morro.
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at NUDE AT THE BEACH, one of the hotel's 4 restaurants, or stay in and take advantage of the room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Acapulco? This hotel has 9483 square feet (881 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 506 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
GGuest User2023.04.29
The building has an intriguing shape and there are many pools. It’s also right in La Condesa Beach. Ideal location, you would think. BUT…. 1. After checking in, I found a very dirty washroom sink, and called down to report it. The woman who arrived waved her hand dismissively but I stood my ground and she cleaned it. Turns out the drain is clogged so even if the poor cleaner did her job the first time, the previous guest’s hair and muck would ring the sink unless you took special care. Annnd the sink was never fixed the whole time I was there. 2. At checkin I got a band slapped on my wrist and later realized every guest got one. It showed you belong on the property. Also they come in different colors: White means a basic stay; red means breakfast included and purple means all inclusive. So yea others will know what you’re paying for during your stay. 3. The beach is pretty good except it’s a pirate’s cove — meaning that because of the vagaries of Mexican law, though Hotsun has a great location and a piece of the beach for its guests, where you can generally sit free, the spots nearest the water belong to the government. So if you sit in the lounge chairs and under the tents nearest the waves, you have to pay different guys who keep changing the price every single day. If you land on a cruise ship from some far-flung country you may not be aware of this. Those guys, wearing uniforms of some sort, also sell drinks that are exorbitantly priced. Before you figure out they have nothing to do with Hotsun, you may be taken for a ride. I was. Also, every 1-2 mins of every day, vendors descend on the beach with all sorts of things for sale. In one day I was asked to buy grilled shrimp on a stick, coconut water with jelly, sun hats, fridge magnets, massages, boat rides, oysters, sun dresses, sunglasses, beach floats, tattoos, braids, sunscreen, sand boots and a serenade from a nice old man with a guitar. People have to make a living, yes, and the law makes Mexican beach space very democratic, but I wish the hotel, which took a $200 MXN returnable deposit to give me a towel to lie by the pool for the duration of my stay, had warned me about the Wild West nature of the beach where it is located, and pointed out which uniformed person belongs to the hotel and a head’s up so I could buy at my own risk. I said “No, gracias” maybe 90 times during that one week. 4. The noise, oh the noise. El ruido comes up to the hotel’s top floors and grabs you by the neck: Music, laughter, children squealing, etc. These are usually all marvelous aspects about living on planet earth, but when you can’t sleep because a group at the hotel is holding a party on the beach and the thump thump thump of reggaeton is blaring deep into the night and giving you a headache, the conclusion is the hotel is not prioritizing the comfort of the rest of its guests. If this is your jam, go for it. But for many it would be a frustrating experience all around.
106 reviews
3.9/5
Price from
Rs 54,308
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
Located in Acapulco (Costera Acapulco), Playa Suites is within a 5-minute walk of Diana the Huntress and Condesa Beach. This beach hotel is 0.8 mi (1.3 km) from Parque Papagayo and 3.2 mi (5.1 km) from La Quebrada Cliffs.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Las Gaviotas, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Acapulco? This hotel has 5264 square feet (489 square meters) of space consisting of conference space and meeting rooms.
Stay in one of 488 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
GGuest User2023.02.27
This hotel exceeded expectations and was a pleasant experience overall. Large rooms with ocean views, very clean environment, delicious food and friendly staff. A special shout out to Victor at the bar and Reyna the tortilla chef, such a pleasure to deal with! Catering to a mostly national clientele, it was even more fun to enjoy a vacation like the locals.
Acapulco Tradicional | 1.4km from Casa de la Cultura
Ramada by Wyndham Acapulco Hotel and Suites is a renovated property located in front of the Acapulco bay with easy access to the beach and main tourist points of interest. At Ramada by Wyndham Acapulco Hotel and Suites guests will enjoy a great location located in one of the most important beaches in the city Playa Hornos. This 75 property offers an outdoor pool for guests to relax during their stay. All rooms include a kitchen with refrigerator and microwave as well as free WiFi and Cable TV. Ramada by Wyndham Acapulco Hotel and Suites is a great option for families as rooms can receive up to 6 guests.
With a stay at Hotel Emporio Acapulco in Acapulco (Costera Acapulco), you'll be steps from Playa El Morro and Condesa Beach. This beach hotel is 0.5 mi (0.8 km) from Diana Galleries Mall and 0.9 mi (1.4 km) from Plaza Bahia.
Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 12:30 PM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.
Stay in one of 422 guestrooms featuring plasma televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
GGuest User2022.07.03
The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying.
The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience.
The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave.
The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed.
The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old.
The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day.
The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes.
The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.
With a stay at Las Torres Gemelas Acapulco in Acapulco (Costera Acapulco), you'll be within a 10-minute walk of Icacos Beach and Acapulco Golf Club. This beach hotel is 0.7 mi (1.1 km) from Diana Galleries Mall and 1 mi (1.6 km) from Playa El Morro.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at VistaMar, one of the hotel's 2 restaurants. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 600 individually decorated guestrooms, featuring kitchenettes. Rooms have private balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones and minibars, and housekeeping is provided daily.
Rrobtpeek2023.05.08
Love this place. Beautiful views, nice staff, nice rooms. Cold AC. Daily room cleaning. Rooms have kitchenettes and frigobars. Plenty of nearby restaurants if you don't want to eat on the property. Private beach, 3 pools. Central location, lots of stuff to do close by. 24 hrs medical service available on property.
Amares Acapulco is centrally located in Acapulco, a 5-minute walk from Acapulco Golf Club and a 1-minute drive from Casa de la Cultura. This beach resort is 3.2 mi (5.2 km) from Acapulco Historical Museum of Fort San Diego and 4.3 mi (6.9 km) from Chapel of Peace.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and gift shops/newsstands. This resort also features wedding services, tour/ticket assistance, and a banquet hall.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at the restaurant, or stay in and take advantage of the resort's room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Acapulco? This resort has 6458 square feet (600 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 355 air-conditioned rooms featuring plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
2024.07.05
My friends and I stayed at Calinda for a week in March for Spring Break. After reading some of the reviews, we were expecting a really horrible hotel. However, we were quite pleasantly surprised by the quality of the hotel. Here's a summary: *this is definitely not a luxury hotel... many of the people who stayed there seemed more like local Mexican families than tourists travelling from abroad, so it was more of a ”locals” kind of hotel. * Nevertheless, hotel lobby was large, open-air setting, and there was a live band playing a few nights out of the week while we were there. Hotel is very clean, we would always see people cleaning and mopping the floors at all times of the day. *ROOM: very spacious, clean, separate sink and shower area. Every room has a balcony, and we had a lovely view of the ocean and beach. Beds weren't super comfy.. but was decent. Sheets were clean (thank God!) *House-cleaning was very good... we had a really nice lady clean our room every day. We left her a $2USD tip every day... and our room was always cleaned very well. *Hotel pool was pretty nice... not HUGE, but a good size. Go at the end of the day, the pool is really nice and warm. Nice way to end the day. *Plenty of beach chairs everywhere. Hotel is right on the beach which is quite convenient. Hotel provides beach umbrellas and chairs... but they can run out in the afternoon. Overall we were quite pleased with the hotel. In terms of location, Calinda is in the middle of a lot... but not quite next anything. Most of the places you want to go to (bars, restaurants, Super Gigante) are within a 15 min walk. Good choice for those travelling on a budget... or for spring breakers who want to enjoy themselves, but don't want to be living in the craziness/noisiness of spring break. Again, not a super fancy, luxury hotel... but its clean, good sized, and never had any problems with hotel mgmt.
With a stay at Hotel Acapulco Malibu in Acapulco (Costera Acapulco), you'll be steps from Icacos Beach and Acapulco Golf Club. This beach hotel is 0.5 mi (0.8 km) from Acapulco Convention Center and 0.7 mi (1.1 km) from Casa de la Cultura.
Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include a hair salon, shopping on site, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite to eat at Tabasco Beach, a restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 80 air-conditioned guestrooms. Bathrooms have showers and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
GGuest User2023.04.11
A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable.
La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente.
A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.
Located in Acapulco (Las Brisas), Las Brisas Acapulco is within a 15-minute drive of Diana the Huntress and Bahía de Puerto Marqués. This luxury resort is 4.6 mi (7.3 km) from Condesa Beach and 5.3 mi (8.5 km) from Playa Revolcadero.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 251 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
XXIANFEI2019.11.01
The hotel belongs to the resort. The rooms are located on the entire mountain. There are separate buildings on the upper and lower floors. Each one is from an open-air small swimming pool. The hotel has its own seaside bath, which is free for residents only, and there is a regular shuttle bus to the bath. Hotel health and environment.
Excellent
108 reviews
4.4/5
Check Availability
See all Hotels near Casa de la Cultura
Top Pick Hotels near Casa de la Cultura
See all
Check out our most booked hotels near Casa de la Cultura from the past 30 days!
No.1
3.9/5
101 review
Ritz Acapulco All Inclusive
Zona Dorada, Acapulco | 0.48KM from Casa de la Cultura
"Good Location"
Select dates to view prices
No.2
4.1/5
2 review
Hotel Itto Acapulco
Zona Dorada, Acapulco | 0.59KM from Casa de la Cultura
"Good Location"
Select dates to view prices
No.3
3.4/5
83 review
Hotel Bali-Hai Acapulco
Zona Dorada, Acapulco | 1.18KM from Casa de la Cultura
"Good Location"
Select dates to view prices
No.4
3.5/5
103 review
Romano Palace
Zona Dorada, Acapulco | 2.03KM from Casa de la Cultura
"Good Location"
Select dates to view prices
No.5
3.6/5
47 review
Hotel Acapulco
Acapulco Tradicional, Acapulco | 2.79KM from Casa de la Cultura
"Good Location"
Select dates to view prices
Latest Reviews for Acapulco hotels
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.4/5
Excellent
GGuest UserEncantó Hotel was everything and more! I could not recommend this hotel enough. My boyfriend and I were looking for somewhere to relax and disconnect and we definitely came to the right place.. The facilities are so beautiful and architecturally so well thought out and designed. The pool and lounge beds are so comfortable and where we spent most of the day. The staff at breakfast, the pool and restaurant for dinner were so professional, attentive and kind. Jose Miguel at the pool provided some of the best service I’ve had since moving to Mexico…. The views from the rooms and especially from the spa are breathtaking. We will definitely be coming back for another trip to Encanto.
The rooms were good but bathtubs and showers show signs of being old. Parking your car cost 70 pesos per night. We only had room service on some snacks and the chips were stale. Has a very small beach area that is clean and enjoyable. The pools are very nice. No wash cloths, so if from the U.S. make sure you bring something to wash yourself, something other than your hand. The refrigerator in the room is locked so I don't really understand how you are to use it, but they come daily and unlock it and count everything to see if you are eating or drinking from it. Weird! Nice but out of the way and don't know if I will return to Acapulco. I think Cancun is better.
GGuest UserVery recommendable has no over-luxury I serve to sleep a quiet stay and from there travel to any part of the port because it is very central, staff is very attentive and friendly parking is accessible,and is always clean
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.