Jonathan M
October 9, 2024
If the true test of a review is ‘would you return’ then the answer is yes. We enjoyed our week but there were lots of issues that are so easy to fix that unfortunately it can’t be a five star review. Plus points Location, climate, food (largely), tennis courts and some staff. Minus points Administration, tired air conditioning in rooms, tinned fruit, slow lunchtime service at the pool bar We booked, and paid extra, for a specific room, but on arrival were told it wasn’t available because of a ‘leak’. We were given an adjacent room, albeit were advised on arrival at 10pm that it wasn’t yet available. We were given a drink and asked to wait in reception. Ten minutes later we were in our room and had unpacked and settled in. At 11.30pm we were disturbed by another couple entering our room who had also been given the same room! We politely explained the situation and they left. Two calls from reception followed asking why we were in that room! Not a good start. Things did get better though. Some of the staff were superb. Carla and Dario in the events team. Aleyne in the bar, Dario our waiter to name a few. Some of the evening entertainment was very good, some not so. We went full board plus and didn’t realise until we arrived this isn’t all inclusive, just soft drinks, one beer, house wine and water. Despite the problems there are multiple reasons people return regularly, just unfortunately for us too many issues to give a five start review.