Terra Nova Hotel

Great and affordable place to stay in the City Centre

Awful, the room seemed to by not cleaned after the previous guests. We notified immediately and someone was supposed to come to clean up, but nobody showed up. There was one tiny towel, for 2 guests arriving, bathroom floor flooded, no coffee and dirty cup on the side table. It was only one night stay, so we have stayed, sleeping in clothes as not comfortable if the sheets were clean, as the bed was a mess on arrival. Would not recommend at all. No cancellations, so after paying almost £70 had to spent the night

Cheap but terrible experience Small room to be expected for price. Run down and in need of refurb. Bed sheets disgusting with yellow stains - had to go to nearby Asda to buy bath sheets to cover the bed. I arrived late in the evening, and when I conducted accommodation management to inform them I’d be looking for a refund they informed that I should have called and they would have sorted it. To be fair to management, they did try and contact me but I was in no mood to receive a call late at night or for somebody to arrive with new bed sheets close to midnight. Clean bedsheets should be a prerequisite to any booking - regardless of price. My request for refund was rejected.

comfortable basic room, enough for people they know each other. tv, fridge shower works fine. there's only one blanket for a double bed

I understand that this is a low-budget hotel and I don't want to be completely negative. There were some good points, the location was great and the communication was very clear. However, in the room, the lampshade on the ceiling was held up only by the bulb, the bed was uncomfortable and the shower head was broken and wouldn't stay up without being propped up. Another point to note is that some of the other guests were not considerate when entering/exiting the building and the door would regularly slam and vibrate through the building, and this could be improved with some kind of mechanism on the door to prevent it slamming quite so hard. I would also suggest investing just a small amount of money in the rooms to update them and make them feel a little fresher (I was a bit confused as to why a hotel room in Aberdeen had a picture of pre-9/11 New York on the wall, for example). Not a terrible place, but it could do with a little care and attention.

The customer service