Guest User
December 1, 2023
We booked a lodge for one night through booking. We did not receive any instructions for handing over the lodge and when we arrived at reception there was no one to welcome us. We had to call the owner who explained to us remotely how to access the lodge. The lodge was very large with a nice sea view but at the same time very cold and unwelcoming. The windows in the room were totally dirty and greasy, not to mention the radiator was rusty and brown with dirt, not to mention the refrigerator which had grease and food stains on the shelves. The bed had to be completely made with sheets placed in an IKEA bag on the floor. the bedroom had dirty walls and hair or hair in the bed. We didn't feel like staying, we left, informing the owner of the reason for our escape. Obviously, having already paid, he didn't give us any refund because we didn't give him the chance to make up for it but, seeing the state of all the other lodges, we preferred to leave. The much worse thing was that he communicated our no-show to booking so as not to allow us to leave a negative review as we had anticipated and this is also totally dishonest.
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