Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.
The location is very convenient. The receptionist Apreriya is friendly and helpful. The room was comfy and clean, but there weren’t slippers and hair dryer. I had a nice rest there before moving to my next destination. That’s pity that the swimming pool is closed due to renovation until 25th August.
This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
TTuomas Ye2026.04.17
Stayed here for 2 nights for a business trip and overall it was quite okay. The location is alright, but just take note it is quite a bit of a walk if you want to go Tunjungan Plaza. Breakfast has a good selection of food, but it gets quite crowded unless you go down early to eat. I had some issues with the TV because it keeps freezing after a while, which was a bit annoying. Also, room service missed out some things because they didn't provide a floor mat and hand towel after they cleaned the room. But for a short business trip, everything else was fine and still acceptable.
Hotel near Tunjungan,Genteng33.3% of visitors choose this area
GGuest User2026.02.24
I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it!
They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively.
Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓
On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped.
It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore.
Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve.
The hotel is not bad, the price is affordable, and the cost performance is good. It can be used as a transitional place to stay. I just booked a hotel randomly because of the flight time and slept for one night, so I think it is OK. The swimming pool is not very clean, probably because there are too many people. The hotel is longer.
Hotel near Wiyung,Wiyung11.1% of visitors choose this area
GGuest User2026.03.24
One of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences.
The breakfast was so amazing, have a good taste and serve with a lot of kindness.
We will back again.
Cleanliness was good.
There are plenty of USB ports (about six in total), including an international power plug conveniently located next to the bed, with the rest being local plugs. The only issue I encountered was the low water pressure in the shower. It would be great if the hotel could improve this.
Hotel near Tunjungan,Tegalsari33.3% of visitors choose this area
JJans muhd2026.03.03
The best hotel we stayed in Surabaya, conveniently located beside Tunjungan plaza with many restaurants and stores. Walking distance around 5 mins have many chic and hipster cafes worth visiting. Hotel room was clean and very spacious. All the staff was very friendly and accomodating. The best part was the buffet breakfast, with many arrays of foods and live stations. With all the delicous food and warm staff at the restaurant, we really enjoyed the whole breakfast. Highly recommemded!
The hotel is at a place quite convenient and quiet. We got to see the fireworks of the entire cbd. The room is quite spacious and clean. There are malls and cafes nearby.
Great
126 reviews
9.3/10
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9.1/10
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This was my first time taking my infant on a road trip, and we chose Grand Mercure Malang based on its strong reputation and positive reviews. I'm happy to say that the experience lived up to expectations. The room we stayed in was clean and offered a spectacular mountain view. Upon arrival, we were initially assigned a room that was still being cleaned, but the hotel staff quickly realized the mistake and rectified it promptly. We also requested a baby crib, which was delivered shortly after without any issues. The bathroom was well-stocked with amenity kits, and there were plenty of clothes hangers available. The shower pressure was strong and very comfortable. I made use of the gym and swimming pool during our stay. The gym was well-equipped with a squat rack, a full set of dumbbells, a cable machine, and two benches. The swimming pool was pleasantly warm, which made for an enjoyable experience. Our room included breakfast, and there was a wide variety of food options available. The service throughout was kind and respectful. I would say the barista at the coffee counter could benefit from more training to improve their cappuccino-making skills, but it was still acceptable. I will definitely return to this hotel for future stays. I've also included some photos to help others considering booking here. Thanks again to the Mercure Malang team for a great stay!
It’s a very nice hotel spacious enough , I get an up grade from Mountain View room into bathtub room. Breakfast is complete and variously… And there is a restaurant just across the hotel
Good location halfway between the port/train station and the centre of Banyuwangi, however, if you arrive on the ferry like us Grab taxi drivers won't pick up from this area, we had to walk 200-300 metres from the port to meet our driver. Hotel is new, well-designed, very clean, with nice pool, gym, top floor lounge & bar. Room and bed were huge, very comfortable, with views towards Bali, and we enjoyed our two-night stay very much. Staff were charming and professional, we particularly appreciated Moza (I think that was her name, apologies if not correct) who checked us in & out, and also arranged the Ijen Crater tour for us including the medical check with a local doctor. Another young lady at reception also helped us book train tickets for our onward journey to Probolinggo using the tiket app. Breakfast was excellent, with a wide range of freshly cooked western and asian options, however, food at other times was average such as the salad & pizza in the photographs, and drinks in the lounge bar very expensive. We recommend taking a short taxi ride to the small restaurants on the coast near the fish market where you can get excellent fresh fish grilled for the same price as the hotel pizza, with a better atmosphere and local colour. We would definitely stay here again, an excellent hotel, great value for money including the breakfast, and we also appreciated the filtered water dispensers on every floor that removed the need for plastic bottles in the room - why don't more hotels offer such a simple way of reducing plastic? Highly recommend.
amazing, relax place... very nice staff .... and the villa is great there is private pool and one staff accompany us everyday (they stay in little house close with us so 24 hours take care of us) very luxury we got breakfast and dinner for 4 person... and there is afternoon tea so delicious😍😍😘 there is swimming pool for together close with fitness centre, bowling, table tennis, painting for children, bilyard... and there will be padel court too if your family loves basketball, tennis, cycling we can borrow all from them... really want go there anymore
I love the staffs, friendly and helpfull . They even prepared our early breakfast because we had to leave at 00.30 for Bromo tour , very nice service, perfect location
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