The hotel is located on the second floor of Terminal 3 at the airport, making it an excellent choice for transit passengers. Its proximity to both departure and arrival areas is extremely convenient, especially for those with tight layovers. However, it was a bit difficult to find at first, as there were not enough clear signs or directions within the terminal. Adding more visible and well-placed signage would greatly improve the overall guest experience. Aside from this minor inconvenience, everything else about my stay was very satisfying, including the cleanliness, comfort, and quality of service. I would definitely consider staying here again in the future.
Nice big bungalow - Nice bed - Good air conditioning - Large bathroom with shower and hot water - Fridge nice and cold - Coffee & Tea facilities - Bottles of water - Daily cleaning
Good service & Room service
Delicious varied & extensive breakfast
Perfect location within walking distance of Serang Mall
Lovely swimming pool - Good fitness
Very efficient, regular shuttle bus service to all airport terminals, for this alone it is worth staying at the Swiss Belhotel CGK airport.
Nice restaurant, good bar and outdoor cafe seating area. Friendly staff. The hotel room was spacious, the shower had good water pressure, choice of nozzles and temperatures.
BUT: The mattress was very, very soft so in the end I couldn't sleep in the bed, and I ended up sleeping on the floor.
ALSO: 3 days after checking out I received a scam email purporting to be from the hotel, asking for my personal details. Only Trip.com and the hotel knew I was staying there - how did the scammer know I stayed there and how did they get my email address? Management needs to check on their front office staff.
We had a wonderful stay at FM7 Resort Hotel Bandara Jakarta Airport. The hotel is very clean and well maintained, which made our stay very comfortable. The location is excellent, especially for travelers who need quick access to the airport.
The staff were very friendly, helpful, and professional throughout our stay. Check-in and check-out were smooth, and the service was excellent. The facilities are also great, with comfortable rooms and good amenities that made our stay relaxing.
Overall, it was a very pleasant experience and we would definitely recommend this hotel to other travelers, especially couples or anyone looking for a convenient and comfortable stay near Jakarta Airport.
This hotel is an excellent choice for a layover. It's very close to the airport, which is perfect for travelers transiting from Jakarta to Komodo, and includes airport transfers. They even have a WeChat account, so you can easily book your pickup from your home country.
However, the pickup location was a bit tricky to find. I'd suggest they create a new video or picture guide for the pickup point.
The hotel itself is very clean, and while the room was small, it was well-equipped and spotlessly clean. The staff were also very friendly and welcoming.
On the downside, our room wasn't ready until past 5 PM, even though check-in is at 2 PM. The efficiency could definitely be improved.
The service was alright, but there is no toilet paper, only face napkin and the room need quite some time (around 20 minutes) to be cold, and restroom is small, but the room service is good, change our towel and set up our clothes properly. But the location to get into shuttle bus little bit far to walk
The only reason anyone would want to stay here is the fact that it's very close to the airport. I stayed at this hotel after nearly 15 years. The property does not seem to have aged very well over the years. While the staff were very attentive, check-in was efficient, airport shuttle driver messaged on WhatsApp that he was waiting to pick me up, breakfast spread and service was good. But on the downside the room stay was far from comfortable. Rooms and furniture look old and dated. The waking passages to the room have flooring in poor condition - broken and uneven in places. The room had a very bad musty smell that did not go away even with the AC on. The AC duct placement is not good - it points straight at the bed so you have cold air blowing straight at you - not comfortable. And lastly the (so called garden view) room that I was allocated was in a really bad location. It had a road running beside it and beyond that one of the airport tarmacs. All night you could hear loud noises of passing trucks or small motorbikes and every hour or so if an aircraft rolled by there was this loud rumble and whine of heavy duty aircraft engines running as the plane slowly made it's way across. If you see the attached picture the circle on the left is the hotel property and the circle on the right shows an aircraft that passes by along one side of the hotel property that can be heard rather loudly in rooms facing that side. And in the middle passes a road with trucks and small motor bikes passing all night. Not a good location at all if your room faces that way with non-insulated thin glass windows. Next time if needed I will venture staying at another airport hotel property not too far away.
Room was upgraded on check in, thank you. The room is big and comfortable.
Need to install the app to check-in to hotel. The service request are done via app, the response is from an AI bot.
Shuttle service to airport has a timing. To book on check in for next day flight.
Overall great place for stay.
The concern only for breakfast menu variety, menu variety is too little for a 4 star hotel.
Also for the Google map, need to be fixed, the pin point for primaya hospital not to the hote
Lovely hotel, great value for money, nice breakfast options, pleasant pool. Stay here every time we want to be in tangerang! Staff are friendly and helpful too.
I do have a suggestion though: I wanted a king bed non-smoking room and all deluxe rooms were occupied I asked if the double beda could be put together but would have been happy to pay extra to upgrade to executive but was not offered.
Very Good
358 reviews
8.7/10
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8.7/10
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GGuest UserHotel is old, but okay clean - mostly clean but details no. Especially for the towels, it “looks” dirty. I changed towels two to three times, two new towels every time but somehow at least half of time, the towels have black or yellow sports. I believe the towels are cleaned but very very old towels that they can’t get the marks off…sometimes the bed sheets also has marks.
Tooth brush is so hard…unless you usually use the hard one.At the beginning, the hot water was not hot at all (kinda cold), but hotel fix it after reporting, so service wise was okay.
Breakfast is a bit pricy but good and with diversity. If you regularly eat breakfast and eat decent amount, then it’s good to have breakfast included.
Gym is great! Very complete unlike a lot of hotels. Pools area is good too, having a few locations and sizes (mostly quite big). But sometimes with a lot of leaves floating on top of water.
P.s I even think the pool towels are cleaner than the room ones.
Location-wise, quite good I suppose. Many malls and restaurants around the area and nice supermarket as well. Just hotel has a big parking lot and land, so if you gonna go around by foot, it might take a bit of time depending on how fast you walk(?) 
GGuest UserThe only reason anyone would want to stay here is the fact that it's very close to the airport. I stayed at this hotel after nearly 15 years. The property does not seem to have aged very well over the years. While the staff were very attentive, check-in was efficient, airport shuttle driver messaged on WhatsApp that he was waiting to pick me up, breakfast spread and service was good. But on the downside the room stay was far from comfortable. Rooms and furniture look old and dated. The waking passages to the room have flooring in poor condition - broken and uneven in places. The room had a very bad musty smell that did not go away even with the AC on. The AC duct placement is not good - it points straight at the bed so you have cold air blowing straight at you - not comfortable. And lastly the (so called garden view) room that I was allocated was in a really bad location. It had a road running beside it and beyond that one of the airport tarmacs. All night you could hear loud noises of passing trucks or small motorbikes and every hour or so if an aircraft rolled by there was this loud rumble and whine of heavy duty aircraft engines running as the plane slowly made it's way across. If you see the attached picture the circle on the left is the hotel property and the circle on the right shows an aircraft that passes by along one side of the hotel property that can be heard rather loudly in rooms facing that side. And in the middle passes a road with trucks and small motor bikes passing all night. Not a good location at all if your room faces that way with non-insulated thin glass windows. Next time if needed I will venture staying at another airport hotel property not too far away.
Mmago****Convenient for a layover, being close to the airport. I'd definitely stay here again. It would be perfect if there was a shuttle service available for transfers late at night.
The hygiene was good, and the service attitude was also quite nice.
GGuest UserLobby was nice but the room itself definitely has seen better days. The wastafel faucet almost off, it keep wriggling whenever you use it and there's something like black mold on the lining of it. The toilet paper holder completely broken. I was being careful making coffee because the table that hang by the wall was askew, if nothing done to it pretty sure it'll fall off soon.
Also there's no chair available so I had to drink by the bed.
The staffs were nice though. It was short visit so it's okay-ish for airport hotel but it'll be nice to see some improvement
Jjenney82This hotel is an excellent choice for a layover. It's very close to the airport, which is perfect for travelers transiting from Jakarta to Komodo, and includes airport transfers. They even have a WeChat account, so you can easily book your pickup from your home country.
However, the pickup location was a bit tricky to find. I'd suggest they create a new video or picture guide for the pickup point.
The hotel itself is very clean, and while the room was small, it was well-equipped and spotlessly clean. The staff were also very friendly and welcoming.
On the downside, our room wasn't ready until past 5 PM, even though check-in is at 2 PM. The efficiency could definitely be improved.
SSyspex JoeVery nice room and spacious, breakfast spread was great too and cooked very good sunny side up eggs.
Forgotten to return my hotel card but I will be back next month again and stay at same hotel and also return the room key.
GGuest UserRoom was upgraded on check in, thank you. The room is big and comfortable.
Need to install the app to check-in to hotel. The service request are done via app, the response is from an AI bot.
Shuttle service to airport has a timing. To book on check in for next day flight.
AAnonymous UserThe front desk staff at this hotel were quite friendly. The room was average, not very big, and the cleanliness was just okay. The breakfast, however, was good, and there were plenty of parking spaces, which was convenient.
RRChung_zelatorBooked the smoking room which was my fault, then asked them to change to non-smoking then charge me separately, but the smoking room was very badly stink .. so I'd rather go to the room w/o bad smell ... breakfast was so so .. but they need to improve their coffee machine as the one they put outside is not generating real coffee ... taste is very bad and very low quality ..
since I changed to non smoking room then I was fine .. Trembesi is busy then u can go here as it's just beside
GGuest UserWe had a wonderful stay at FM7 Resort Hotel Bandara Jakarta Airport. The hotel is very clean and well maintained, which made our stay very comfortable. The location is excellent, especially for travelers who need quick access to the airport.
The staff were very friendly, helpful, and professional throughout our stay. Check-in and check-out were smooth, and the service was excellent. The facilities are also great, with comfortable rooms and good amenities that made our stay relaxing.
Overall, it was a very pleasant experience and we would definitely recommend this hotel to other travelers, especially couples or anyone looking for a convenient and comfortable stay near Jakarta Airport.
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