Food was excellent. Breakfast has a lot of options. Bedrooms are very large. Everything went fine except when i arrived the door guys didnt even moved to offer to take my suitcase. I noticed that this happened to other guests. They just stand there and watch. That is not good for a 5 star hotel. Everything else was fine.
The hotel is excellent.
The double room we were given was spacious and very well equipped. It had a central air conditioning system that was very easy to use, and windows for ample ventilation.
The bathroom had a hairdryer.
The pool is nice, spacious, and has towel and bar service. Surprisingly, during our stay, guests rarely used it.
The breakfast is excellent, very complete, varied, and delicious. A spectacular buffet with good service, it had everything from seasonal fruits to cakes, hot dishes, various types of bread, and so on. Without a doubt, there was something for every palate.
The hotel restaurant, which is the same one that provides breakfast, also provides other meals at an additional cost. The first night we went to dinner at the hotel and we were surprised by the quality of the food, the mix of flavors, and the excellent service they had with us. Without a doubt, it was one of the best gastronomic experiences we had in Salvador.
To improve, I will only mention one important detail, and that is the fact that guests should not be interrupted at any time to check the items in the minibar during their stay. I honestly do not understand why there are hotels that have this policy, and even less so at this level, when it is something that can easily be done during room cleaning and/or check-out.
Regarding the structure of the hotel, the leisure area is very beautiful, everything is very beautiful and original, with beautiful views, a gym, a bar, a restaurant, but nothing more. Opposite the room, it was terrible, all the rooms are very old, the mattresses are not good, they look very old. After I went to the hotel for two days and put all the ”worries” of my two-month-old daughter and my wife in, my wife started complaining that the room looked unclean. Lying on the bed, complained that both pillows smelled very shampoo, which meant they did not change the use of them in the last guest. I left to find a friend and said that Cuiabá was staying at this hotel (that’s why I chose to stay at Eco Bahia Hotel), and when I returned to my room, I went to the bathroom (until then) No one has used it) and the rest of the vase with excrement, that is, it means that they have not cleaned or cleaned the bathroom in any way. We had planned to change rooms, but since we had to carry a lot of baby supplies and organize from one room to another, we decided to stay there because we only stayed in the hotel for two days. The food at the hotel is generally good, and the coffee is also good, but it could be better. Regarding the service, the staff are very good, but I have two points of highlights: named Leon de Robandella, an employee received me so well, praise worthy of registration, he is responsible for my stay and every person who seeks my things When he left the next time, he was very attentive and polite to my family in the room, and he could always serve us better, which is what we were looking for during the journey. If all the employees are like him, then it would be better to stay in a hotel! The extremely negative record is that I spent one night with a reception desk, a tall and strong man, if I remember correctly, the reception desk chief or manager, but he stayed at the reception desk for two nights, this is me. Two nights in the hotel. He was very rude to me and then to my wife. I lost the consumption card in the room, and went to the reception to find out how and what I had to do to block the card and get one after another, but instead of giving me a solution, he wanted to draw my attention, and I found the card soon, But my wife is the one who returned the card because I know that if he treats me like this again, I will get him in trouble. Overall, the hotel is very reasonable, because just like the number of hotel websites and some travel websites I have, I see the following speed, what is the value of the charged hotel structure should be better.
Hotel muito agradável, Augusto e Patrícia nos atenderam muito bem! Ótima localização e vista. Nossa segunda visita em duas semanas… Já virei cliente.
Obs: Infelizmente, toalhas de banho são extremamente encardidas, as do chão parecem as de rosto, mesma cor e tamanho.
The hotel has a very good structure, excellent breakfast, very good leisure area, but the apartments are very precarious, with sockets that pose a risk of accidents, horrible towels, very worn, the cooling center is terrible, it does not cool, the TV does not match the size of the room, very small, terrible image.
All perfect. Note 9.5. If you want to be note 10 you need to have a better blackout in the rooms because the balcony is super clear when the sun is born.
We had only one problem with the lock, because the card failed to open about three times and we had to return to the gateway.
Fantastic clean and recently renovated hotel. We celebrated a birthday here and loved the experience, the buffet was extensive, but cheaper if you book ahead. The room service was a little slow (our order did not turn up when requested), but otherwise everything was great
Accueil chaleureux.
Chambre très confortable avec un lit excellent.
Calme bien que donnant sur le poste à essence.
Great
49 reviews
9.2/10
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AAnonymous UserThe location and significance of this hotel is unknown. I thought it was a hotel by the sea, but it was not by the sea. It is not very safe to walk to the sea or to the surrounding restaurants (the security guard said). The hotel's swimming pool is small and average. Breakfast was mediocre. The location is an hour away from the city. Although the service attitude is very good, it is difficult to give high marks.
GGuest UserPros:
* spacious clean room
* good breakfast opening at 6:30am sharp (doors are locked before then), with lactose-free milk and gluten-free options
* okay pool area (no greenery though)
Cons:
* the A/C was weak, but after running it for one day the room was sufficiently cool (you do need a card in the slot during that day...)
* no ”Do not disturb” sign to hang onto the doorknob
* the desk in the room was small and very annoying for laptop work (round, glass)
* the chairs in the room were not comfortable at all
* out of all the staff, only one front desk person spoke English
* no laundry facilities
* no business room
* old slow elevator
* window didn't insulate from the street noise that well, but I used 33 dB NRR earplugs to block the noise that came through; there are also many rooms that don't face the street
* the front gate didn't open automatically with my key; had to wait for staff to open it; other times it was left open
GGuest UserThe hotel is excellent.
The double room we were given was spacious and very well equipped. It had a central air conditioning system that was very easy to use, and windows for ample ventilation.
The bathroom had a hairdryer.
The pool is nice, spacious, and has towel and bar service. Surprisingly, during our stay, guests rarely used it.
The breakfast is excellent, very complete, varied, and delicious. A spectacular buffet with good service, it had everything from seasonal fruits to cakes, hot dishes, various types of bread, and so on. Without a doubt, there was something for every palate.
The hotel restaurant, which is the same one that provides breakfast, also provides other meals at an additional cost. The first night we went to dinner at the hotel and we were surprised by the quality of the food, the mix of flavors, and the excellent service they had with us. Without a doubt, it was one of the best gastronomic experiences we had in Salvador.
To improve, I will only mention one important detail, and that is the fact that guests should not be interrupted at any time to check the items in the minibar during their stay. I honestly do not understand why there are hotels that have this policy, and even less so at this level, when it is something that can easily be done during room cleaning and/or check-out.
RRabs ShowtimeWe had the most amazing stay at Fera. Everything about this place was perfect. From the warm welcome from Leandro who is bursting with energy and filled with lots of knowledge and passion for the city, to Bruno's care and patience with planning a birthday surprise for our friend. All of the staff was so friendly and kind. The rooms were spacious and nothing short of exceptional, with beds so comfortable it was hard to wake up. The rooftop pool and bar were also great, with a lovely view of the harbor. As a group of foodies, the food at the hotel was phenomenal. We treated ourselves to some massages with Margot, who really made it worth it. We were only at Fera for two nights but felt like we were already part of their family. The history behind this hotel, the location and the staff made our stay in Salvador so special. We will definitely stay here again. Thank you to everyone at Fera Palace.
BBurrows and GwynnFantastic clean and recently renovated hotel. We celebrated a birthday here and loved the experience, the buffet was extensive, but cheaper if you book ahead. The room service was a little slow (our order did not turn up when requested), but otherwise everything was great
AAna SuellenPéssima experiência com relação ao estacionamento do hotel. Não tem sequer por onde pedestre sair. Tive q descer uma rampa péssima sem sinalização por onde pedestre deveria andar. Péssima experiência. Péssima estrutura de estacionamento.
Precisam melhorar sinalização e estrutura de estacionamento, bem como colocar carregador para carro elétrico. Uma rede como Accor seria o mínimo.
GGuest UserFood was excellent. Breakfast has a lot of options. Bedrooms are very large. Everything went fine except when i arrived the door guys didnt even moved to offer to take my suitcase. I noticed that this happened to other guests. They just stand there and watch. That is not good for a 5 star hotel. Everything else was fine.
GGuest UserCome on, I'll give my fair and honest assessment...
From the initial service of Catussaba resort I don't remember the name of the official, she, very friendly and gentle, served us super well... we arrived a little before the scheduled time and have already made us available from a room... as we were in 4 (one couple and two children) we expected the room to be ready to receive us... the bed sofa was unrecognized, we asked and soon more resolved... when I went to sleep in my bed I realized I had a screen of blood apparently and I went to watch well until Hair had... we called for the reception and asked him to exchange the bed copper for gentleness... when we returned to the room, I saw that the sleeve was no longer... apparently had changed, however, When I pulled the cover to sleep... I felt wrong because they had the job to turn the dirt copper bed...
Oh, we asked three times to change the control of one of the TV or to change the batteries... we left there without anyone having solved a so simple problem...
Another issue that is worth noting is that the hotel has to check urgently... on the air exhaustor of room 217... was not working! My children on the second day no longer took advantage of the hotel because they were sick and the air quality worsened the situation even more. Things that should not pass unnoticed!!!!
The hotel has a varied breakfast, everything very tasty, the hot pool, the staff working in this area needs more training because one is playing the client to another... perhaps the workforce is heavy because there are few professionals for demand ( holiday).
The park the children loved, the beach is beautiful! The hotel structure is very good! The night is a super pleasant climate!
GGuest UserHotel muito agradável, Augusto e Patrícia nos atenderam muito bem! Ótima localização e vista. Nossa segunda visita em duas semanas… Já virei cliente.
Obs: Infelizmente, toalhas de banho são extremamente encardidas, as do chão parecem as de rosto, mesma cor e tamanho.
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