4-Star Hotels in Riyadh Province, Saudi Arabia

"The room was a bit small, but for the price, it was acceptable. Breakfast was delivered to the room due to Ramadan, and the portions were generous. The bed and pillows were quite comfortable. However, there were visible stains on the pillows, and I broke out in a rash the next day. The design of the bathroom faucet is a bit flawed, as water tends to splash everywhere."

"I like this superior queen room layout a lot. Spacious and equip with essentials. I like the bench as a comfortable seating area where u can rest before going to bed. Toilet I water pressure is good. Good smell for toiletries. I also enjoy swimming pool and the jacuzzi looks nice. Just different timings for gym and spa for men and women. Please be aware. Good for families too as some families with young kids around."

"I've been using Trip.com for years, and this is the first time I've ever left such a negative review. I checked in late at night, only to find the door lock was ridiculously broken, almost falling off. When I went downstairs and immediately asked for a room change, the front desk acted as if they hadn't heard me, saying they'd send someone to fix it right away and told me to go back upstairs. Even though they managed to drill the nail back in, it felt like it would fall off again with just a push from the outside. I contacted Trip.com, and I overheard the front desk telling their customer service on the phone, 'It's OK. OK, just the safety lock.' Later, they told me it was fixed and to go back up. Throughout the entire negotiation process that evening, there wasn't a single apology. Is this what the Mercure brand has come to now? With the help of Trip.com customer service (Yanzi), I finally got a room change, utterly exhausted. I don't understand why they wouldn't switch rooms when there were clearly other rooms of the same type available. After a ten-hour flight, and no rest – who could give a good review? By the way, Yanzi was truly efficient and excellent at communication, a stark contrast to the speechless hotel staff. P.S. The location is excellent. Subway and supermarket are all conveniently available. Breakfast is around 100+ riyals; it's filling and even has congee, but it's not worth purchasing separately."

"Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍 On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎"

"I had a wonderful stay at this hotel. The cleanliness was outstanding, and the rooms were well-maintained and comfortable. The location is very convenient, close to key places and easy to access. The staff were extremely friendly, professional, and always willing to help, which made the stay even more enjoyable. Special thanks to the management for their excellent hospitality and attention to detail. Overall, it was a very pleasant experience, and I would definitely choose this hotel again and recommend it to others."