4-Star Hotels in Chu, Kyrgyzstan

"Disappointing stay, Poor service, unhygienic buffet, and hidden charges! This hotel is just okay for 2 nights max, the location is good. However, the overall experience was very frustrating. The breakfast was poor the buffet area had an unpleasant smell. Even worse, the food was unhygienic; I literally found a hair among the nuts! Personally, I couldn’t find any options that suited me.The service was extremely poor and unprofessional. The lights in my room were broken, I informed the staff, but they never fixed them. They are completely uncooperative and lack any polite manner of communication. To make matters worse, at checkout, they blindsided me with an extra charge just because there was some lipstick stain on the blanket! What is the purpose of housekeeping if guests are penalized for accidental stains? Isn't cleaning exactly what they are paid to do?They should be transparent about their policies instead of exploiting customers with sudden, hidden fees. This hotel is incredibly greedy and values making money over customer satisfaction. I absolutely don’t recommend this place."

"The worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated. At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest? This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures. What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again. As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them. Be careful, what happened to me might be happen to you as well."

"The hotel is conveniently located, especially if you need quick access to the airport or have business in the surrounding area. For those purposes, the location works very well. The rooms were clean and comfortable, and one of the highlights was the peaceful courtyard. It was a lovely place to unwind, and relaxing on the daybeds made for a very pleasant break from the busy city atmosphere. Breakfast was average—perfectly acceptable, but nothing particularly memorable or unique. Overall, a comfortable stay with a relaxing environment and a convenient location for travelers staying in this part of the city."

"The hotel is in a good location with good amenities nearby. It's a newly renovated hotel, but the overnight stay was particularly poor. I often heard noises and was often woken up. The breakfast was so-so, but worth the price."

"This was my second stay at the hotel and I would not recommend if you are sensitive to smoke smells. The hotel seems to cater to many Chinese tourists whom seem to smoke quite a bit despite the hotel being non-smoking. Management should try to fix the problem. When we complained; they said there were no more rooms and offered no solution. Only when pushed they claim they would help, which was only an open window, and it did not make a major difference. Also location is sub optimal, you needed a taxi to go anywhere meaningful. Also hotel seems quite dated but basic amenities were there. Simple breakfast."

"I stayed at the hotel for one night after an overnight flight. I checked into my room very quickly. I paid for the room through Trip.com and paid in rubles right there at reception, which was very convenient since our cards don't work in Bishkek. The room was spacious, with a great view. The hotel is convenient for accessing the city's main attractions. I'd like to highlight the friendly staff and the decent breakfasts. I would recommend this hotel to friends."

"The hotel is decent, but primarily caters to guests from China. That said, the staff also understand Russian and English. The main sights are a bit far from the hotel, but taxis are cheap and quick. The room was clean and had everything we needed. The staff were friendly and ready to help. P.S. The promised fruit basket (as a benefit from Trip) is not provided."

"It’s a very new hotel, only opened for 2 months. Room are big and clean, beds are comfortable. Location is good. But you cannot find it on Google map or Yandex map. Luckily they provide free airport pick up. Service is good. However it’s a Chinese hotel, 90% of the guests are Chinese bizman. So the atmosphere is not really suitable for tourist. Only 2 tables in the garden, often are occupied. They offer full Chinese bft which is fine for me, but nowhere to sit to eat. The staff are very kind and helpful but limited information about travelling request. Price performance is good, but only suits Chinese."

"My stay in the king-size bed room was a delightful surprise! The room was spacious and impeccably clean, with no unpleasant odors. The bed was large, the mattress had just the right firmness, and the bedding was soft and skin-friendly, ensuring a truly restful night's sleep. The bathroom was well-maintained with good separation of wet and dry areas; hot water came quickly and with good pressure. The room's soundproofing was excellent, so I barely heard any noise from the hallway. The Wi-Fi was fast enough for everyday video streaming. The front desk staff were friendly and responsive to requests. The location is also very convenient, making it easy to go shopping or dining. It offers great value for money. I'll definitely choose this place again on my next visit. Highly recommended!"

"Aside from its distance from the city center, it's a pretty good hotel overall. Although it's not a true Crowne Plaza hotel, the front desk staff speaks English, the breakfast is decent with a good view, and the rooms are reasonably priced. There are no shops downstairs."