4-Star Hotels in Banten, Indonesia

"This is a new and popular hotel, so it's still quite crowded. The location is downtown. The breakfast spread is very diverse and tastes great. Personally, I found the bed uncomfortable, and at night, I could still hear noisy motorcycles from outside. Perhaps they rushed the construction to open on time, as the towel rack in room 1024 is already about to fall off 😬. There are many facilities, and it's fun with plenty of photo spots for social media 😬. I'd say about 80% of the staff are young, which is a shame because I heard them using slang like ”Anjir” (a crude exclamation) even when guests were right in front of them (I overheard this from a male receptionist). A server in the restaurant used ”Aku” (a more informal 'I') instead of ”Saya” (a more polite 'I') when addressing guests, which felt a bit odd. A server in the dining room sounded curt on the phone when taking an order. During breakfast, many staff members were sweeping and giggling with their colleagues. I hope for improvements because this is a 4-star hotel, and the service should be good, polite, and professional."

"Very nice room and spacious, breakfast spread was great too and cooked very good sunny side up eggs. Forgotten to return my hotel card but I will be back next month again and stay at same hotel and also return the room key."

"This was my second stay here, about 10 days for a business trip. The hotel is very clean, and the service is good. They provide free bottled water daily, which is a big plus compared to other hotels in the area. However, there's a pricing bug: staying multiple consecutive nights is more expensive than booking each night individually."

"The room was spacious, and we even got an upgrade. However, the facilities are a bit old and average. The location is excellent, especially if you're attending an exhibition, as the exhibition hall is right below the window, and it's less than a 5-minute walk from the hotel. The breakfast was mediocre, with limited choices. The croissants were baked very slowly, and there weren't enough, so they'd often run out as soon as a new batch came out. I stayed for several days and never managed to get one. There's a large shopping mall not far from the hotel, easily accessible by taxi."

"I stayed in BSD, a bit far from central Jakarta. I had to leave Jakarta for work the next day, so I chose this place for its proximity to the airport and its convenience. Apparently, it was originally planned as a residential high-rise, and there are several other apartment-style hotels on top of the same shopping mall building. Since these hotels share some facilities, you should be aware of this when using the gym or pool."

"This place is perfect for a healing getaway and staycation; the vibes genuinely feel like Bali. The facilities are excellent, and the swimming pool is absolutely top-notch, connecting directly to a private beach. However, the cleanliness was a letdown. It's a shame there were still used diapers and tissues left by previous guests that hadn't been cleared. For a 5-star hotel, such details really ought to be addressed. Service-wise, it was a bit disappointing. The receptionist and operator were difficult to reach, and the receptionist wasn't very talkative. The food selection was abundant, but the taste was just standard. Overall, I was happy to stay at Movenpick. Hopefully, they can improve on these complaints to provide an even more perfect experience for future customers."

"The room was clean, spacious, with a comfortable, not-too-soft bed, air conditioning, a safe, kettle, and TV. The bathroom was a good size and could be fully closed off. The pool is located at the same level as the restaurant, which made me feel a bit exposed. The rooftop bar is very nice, and you can also eat there. Nearby, there's a small supermarket and an affordable laundry service. The hotel massage was also good, and the price was fair."

"“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly."