4-Star Hotels in Shanxi, China

"This place has its own dedicated parking, conveniently located right behind Xinzhou Ancient City, making it super easy to get around. Charging and fueling your car is a breeze. You can bring back anything you buy in the ancient city and enjoy it at your leisure in your room. The private hot spring in the courtyard was a great experience – perfect for soaking while munching on snacks and sipping tea. It even has a retractable roof with lights, so you can enjoy it at night too. The service was top-notch; they provided a pet gift package and a welcome gift, which our dog loved! The staff were incredibly responsive, charming, and generous. We'll definitely be back!"

"The hotel boasts an excellent location, very close to Bell Tower Street and Liuxiang, both within walking distance. The room facilities are new, and the hygiene is impeccable. It's a smart room, making for a very comfortable stay. If you turn right out of the hotel and walk straight, there's a local specialty old restaurant, I think it's called 'Bainian Ren Yili' – it's really delicious! Overall, it's great, and I recommend everyone to stay here."

"I had a layover in Taiyuan this time and chose the Fairfield by Marriott Taiyuan South Station. It turned out to be the perfect decision, and I just have to write a detailed review! The location is absolutely unbeatable. You step out of Taiyuan South Station's West Plaza, and it's less than a five-minute walk to the hotel entrance. No hassle at all, even with luggage. Across from the hotel is Impression City, where you can eat, shop, and catch a movie – all in one place. If you want to visit Zhonglou Street or Food Street in the evening, it's only about a twenty-minute taxi ride, making getting around incredibly convenient. I have to give a special shout-out to the front desk service, especially Xiao Wei. During check-in, she was incredibly thoughtful and proactively upgraded us to a window room, saying it would offer a better view and a brighter stay. She also thoughtfully told us about a ”secret passage” at the hotel: if you're catching an early morning high-speed train, you can use the back exit of the hotel and be at the station in three minutes, completely bypassing the plaza. This kind of attention to detail really made us feel warm and welcomed. The room was even better than expected – spacious and well-laid-out. The bedding was just right, not too soft, not too firm, and incredibly comfortable, ensuring a great night's sleep. The blackout curtains worked perfectly, so we weren't woken up by the morning sun. The bathroom had a separate wet and dry area, hot water came out quickly, and the water pressure was strong, making showers very refreshing. There was also a mini-fridge in the room, which was handy for chilling drinks in the summer. The cleanliness was impeccable. As soon as you walked in, there was a faint, pleasant scent. The floors gleamed, and the tabletops and bathroom were spotless. The towels and bath towels were all fresh and new, so we felt completely at ease using them. The breakfast selection was so rich it was hard to choose! Both Chinese and Western options were available, including a live noodle station, various pastries, fruits, and yogurt – all delicious. The restaurant environment was bright and clean, and the staff proactively cleared empty plates and offered coffee refills, making for a great experience. During check-out, Xiao Wei even asked how our stay was and if we had any suggestions. This attentiveness to guest feedback is a huge plus. In summary, every aspect of this stay, from the location to the service, facilities, cleanliness, and breakfast, exceeded our expectations. Xiao Wei's service, in particular, was truly wonderful and refreshing. The next time I have a layover in Taiyuan, I will definitely choose Fairfield again and recommend it to my friends!"

"Had a fantastic stay! We booked the 'sky-light room,' which was very quiet, allowing us to sleep soundly until morning. The front desk attendant was incredibly warm and helpful; she brought ice packs for my wife's sprained ankle and even lent us a charging cable. The guesthouse is conveniently located directly across from the old town city wall entrance, where you can climb up for free to enjoy panoramic views of the ancient city."

"Atour is the largest 4-star hotel within Xinzhou Ancient City. It boasts an excellent location, perfect for self-driving travelers, and offers well-maintained and complete facilities. The guest linens are of high quality, and the mattress and pillows are exceptionally comfortable. Both the variety and quality of the breakfast are very good. Suggestions and Comments: 1/ Almost 50% of the hotel rooms are on the ground floor, with windows facing the street. Despite safety warning signs, closing the curtains makes the room too dark, and even with sheer curtains drawn, there's a risk of insecurity and privacy breaches. Would it be possible to apply a 50cm high frosted film from the bottom of the window to remedy this design flaw? It would have been perfect if Venetian blinds were installed between the double-glazed panes, but alas... 2/ Hotel design should prioritize convenience of use > ease of cleaning > aesthetics. If this order is reversed, problems arise. Using white as a base with dark gray lines for murals or artworks is fine, but using it for a tabletop makes it look dirty, always making you want to wipe it down even though it never truly looks clean. The basin faucet handle is also problematic; it feels designed for children and is hard to grip. 3/ The elevator lighting is too dim, and having one wall as a mirror creates a lack of security! Additionally, dim lighting can easily lead to hygiene standards not being met. 4/ The hotel provides guests with a map of the ancient city, but the font is too small. I had to take a photo and zoom in, which then made it blurry. You should try it yourselves. The font size should at least be consistent with that used by Atour hotels in general. 5/ The bacon at breakfast on the first day was so tough it was like chewing on plastic. 6/ The maintenance and cleanliness of the shower room's floor tiles are significantly below the hotel's overall quality, which was quite disappointing. 7/ As the closest 4-star hotel to the 'Dahualiu' (Iron Flower) show in the ancient city, the hotel should be aware of its showtimes, contact information, and cancellation status (performances are stopped in high winds). This information should be provided to guests, perhaps via a notice board in the lobby. I was initially told it started at 8 PM, and then was told to check for cancellations myself via ** (other media). Service needs improvement! An Interlude: On the 17th, while driving out of the underground garage, I had a tire blowout because I had to swerve to avoid two illegally parked electric bicycles. The repair shop initially said that this tire size was hard to find and might take a day. I immediately called the hotel to inform them and indicated that I might need to extend my stay. Afterward, Ms. Shen from the front desk called to express her concern and offered to help contact relevant suppliers if the tire couldn't be found. She also told me to discuss how to resolve the issue with her once I returned to the hotel (by then, the 4S shop had sourced a tire from elsewhere, and I still had plans to visit Foguang Temple and Nanchansi Temple that day). Her call made me feel very warm. Around 7 PM, I returned to the hotel and found the front desk manager, who first told me that the underground parking lot was a public parking lot not managed by the hotel. She then said she had found the person in charge's phone number and told me to contact them myself to resolve the issue. When a guest's property is damaged, the hotel should express sympathy and assist the guest, but I felt she was trying to shirk responsibility. As someone with over 30 years in the hotel industry, from entry-level to executive, I have never allowed myself or my subordinates to give guests the impression of shirking responsibility when dealing with problems. After my insistence, the front desk manager used her phone to contact the parking lot manager for me. On the day of the incident and afterward, I collected multiple pieces of evidence of significant safety hazards in the hotel's underground parking lot. I have since submitted them to Xinzhou 12345, demanding an investigation and accountability for these safety concerns. Atour provides free parking for its guests in a public parking lot, which theoretically involves paying fees to the parking management company. Since Atour is a client of the parking management company, why does Atour not see the problems in the parking lot? Such issues will inevitably impact (and potentially cause losses for) Atour's guests. It's a coincidence that nothing happens, and an inevitability that something will! Safety hazards that I can spot easily, Atour can't?"

"We drove to Taiyuan with our child and had a really great overall experience at this hotel. First of all, the hotel just opened recently, so it's quite new. The room was clean and tidy, and housekeeping was excellent. We switched to a camping-themed room, which came with a small tent and a bathtub, and our child absolutely loved it. The hotel also has a self-service laundry room, a gym, a coffee bar in the lobby, a board game area, and a reading nook. There's even a small garden on the sixth floor where you can barbecue. The location is also fantastic – it's a 3-minute walk to the Jinci Museum, 5 minutes to Zhonglou Street and Food Street, and just across the road from Liuxiang Night Market, making it super convenient for sightseeing and eating. The staff were also very thoughtful; when they saw we had a child, they proactively offered complimentary kids' toiletries and slippers. This hotel in the city center offers great value for money and is perfect for family trips. We'll definitely stay here again next time we're in Taiyuan."

"The hotel is on the main street, the transportation is convenient, the room is very large, the pillow mattress memory rebounds, the bedding is exquisite, the room is equipped with aromatherapy stone, freezer, small water bar, the bathroom top spray is very comfortable, and it is perfect for sound insulation. Support gym and laundry room, like the hotel breakfast, Chinese and Western combination, very delicious, the ancient city is very good to visit, stay in the hotel preferred, strong push."

"Overall, I was satisfied. The lady at the front desk even upgraded my room. The location is excellent, right in the bustling city center. Eating and shopping are right outside the door. The bathroom was very large, but a bit unnecessarily so. The shower pressure on the second floor was a bit low, not great water pressure. It felt like a waste of such a spacious area. Don't open the windows when it's hot, as there are many mosquitoes in the courtyard. The buffet breakfast was also decent."

"The courtyard was lovely, and the room was great too. The location offers a quiet retreat amidst the bustling area. They even picked up and dropped off our luggage at the ancient city gate. The service was very enthusiastic; they proactively explained the map to us and recommended attractions and restaurants."