5-Star Hotels in Florida, United States

"The room's decor is thoughtfully designed and very comfortable, with tall, floor-to-ceiling windows offering beautiful city views. The lobby staff were warm and attentive. There's a free MetroMover station near the hotel, which makes getting around very convenient."

"The hotel is luxuriously decorated and elegant. It is very convenient to go to the mall near Brickell Center,, with many food choices, close distance, good view and advanced facilities."

"We stayed here after a cruise. Check-in was at 9pm, so we couldn't use the club room's cocktail time or afternoon tea. We had breakfast in the club lounge. It was very delicious. They let us check out late and offered a free shuttle to the mall, so as we were staying at a hotel near the mall, we asked to be dropped off at our hotel, and they gladly did. It's a very nice hotel."

"Our family spent five pleasant nights in this hotel with a very good environment around Disney. The hotel hardware is new and spacious, bright, tidy and clean. It is not far from the four parks of Disney, and the hotel provides shuttle to and from Disney. What I like most is that every staff member and service of this hotel is so excellent. Recommended!"

"First time in Miami and I picked a great hotel! The view is stunning, and the staff are incredibly friendly. They proactively helped me with my luggage, carrying it up and down, and even refused a tip. Thank you so much! Amazing, amazing, amazing!"

"The hotel is made with Ritz-Carlton. We stayed on Saturday and Sunday, which is much cheaper than other five-star hotels. Driving, valet parking 45 knives. I have to pay extra for the Internet, my mobile phone is often broken, and other devices are fine. The hotel beach is under maintenance and the experience is a lot worse. There is a small private beach left, and there are very few people. The swimming pool is big and the rest of the pool is not very big. The gym is quite big and there are very few people. There is also a jazz performance in the lobby at night."

"I must share this experience with everyone, be vigilant! ⚠️ Brand is considered top-notch in Hyatt, but the service we receive has never been worse! 1) Arrive at the airport first. When booking a hotel, I chose a hotel close to the airport. When I called the hotel, I said arrogantly: We don’t have a shuttle bus. You can take Uber yourself. Because I haven’t downloaded Uber yet, I went to call one, and the black driver charged us 25 for the 10-dollar journey; 2) When I went to the front desk, I seemed to be very enthusiastic. I asked for a credit card guarantee. I thought it was just a record, and I didn’t notify us. I just swiped $200/no receipt, and I only saw it when I turned on my phone when I got to the room. Complain to Ctrip, saying that it may be a guarantee, and wait until the last day to check out; 3) There are people excitedly calling friends in the corridor at 2-3 o'clock in the middle of the night. I have never encountered it in China/Europe. scrap paper); 4) We had breakfast the next morning, which obviously included meals, and we had to sign a bill (from now on every day) and explained that the waiter only said to keep a record, and signed the bill in duplicate/tips, we only signed one, The second one is taken away (reference) and no tip is given; (the waiter gave us the same feeling, too high-profile, too much emphasis on his own existence, giving the guests a sense of oppression (we like that no one disturbs) they always like to behave Enthusiasm, in fact, is not necessary; 5) (Because I receive reminders to debit the money from my mobile phone every day) Go to the front desk to confirm the breakfast-included question, but the little girl doesn’t know anything; 6) Complain to Ctrip customer service, Ctrip finds a local agent, Ctrip reminds me every day, the agent has not responded, and the attitude is particularly neglectful; 7). On the day of check-out, the front desk reconfirmed the issue of breakfast included, saying that if breakfast is included, a local fee will be deducted / there is a receipt, and when I check my phone at the airport, I will deduct a few hundred dollars (without any explanation / Receipt; 🤔️ At that time, I was annoyed. Hyatt deceits too much! ! ! If the agent doesn't reply, it doesn't matter, just go to the bank directly and freeze all deductions. On the day the bank froze, Ctrip notified that the agent replied that there were several debits that were wrong. 🤑 Therefore, don't be afraid of the big shop bullying customers! Find a more authoritative one (this is the only way to deal with Americans, whoever insists on talking!) In the follow-up, I chatted with my friends and said that Hyatt is like this! So, lesson learned! Suggestion, if you can not choose Hyatt, don't choose Hyatt! ! ! 👎"

"The room was OK, Japanese style, clean, good environment, but the service was not good. No one was serving at the front desk at night. The hotel is located in the Nobu Hotel building, and the two hotels share the same building."

"I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks."