5-Star Hotels in Otago, New Zealand

The service at this hotel was excellent; the staff were all very friendly, and the breakfast was the best, most varied, and most delicious we'd had since Christchurch. It seems the hotel is undergoing renovations, as there was a distinct smell of paint in the hallway, though the room itself was fine. The front desk is located by the lake, but the navigation system hasn't been updated yet. We arrived around 6 PM after dark, and the navigation led us to the street behind the hotel's old building. The hotel lobby offers complimentary wine, chocolates, and cookies at different times throughout the day, which was lovely to enjoy after an afternoon walk. However, there's one facility that definitely needs upgrading: the shower water pressure was extremely weak, and the water temperature was very unstable—either lukewarm or suddenly scalding hot. Overall, showering was very uncomfortable. Aside from the shower, everything else about the hotel was very satisfying 👍

We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere. We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time. The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants! We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff. Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!

Everything was great, especially waking up to the view of Lake Wanaka and the 'Lone Tree' across the lake. The autumn colors were vibrant and beautiful. If it were summer, there's even a swimming pool downstairs. I wish I could have stayed for a whole week! The room was spacious too. Perfect!

This Queenstown trip involved three nights at different hotels due to tight availability: Queenstown Park Boutique Hotel, Ramada by Wyndham Queenstown Central, and Hilton Queenstown Resort & Spa. Park Boutique left the deepest impression. Though not downtown, its location was perfect—quiet and peaceful, yet just a 5-minute walk to the town center. The service was exceptionally warm and attentive, with a nightly wine tasting salon. Breakfast featured a partial buffet with main courses ordered à la carte. However, each guest could only order their main course once. Ideally, a second order could be offered for an additional fee, allowing larger groups to sample more dishes. The best part was the practical facilities: a small kitchen, a bathroom with separate wet and dry zones, and a mattress that was perfectly firm and comfortable. Surprisingly, there was even a fireplace, adding warmth to slightly chilly evenings. In short, if you're heading to Queenstown for a relaxing getaway, Park Boutique is the ideal place to stay.

The lake view room was beautiful, with a private balcony where you could see the lake as soon as you opened the window. It was super convenient to take a jet boat from the hotel straight to town. The service was excellent too, highly recommend!

I checked in at 3:30 PM only to be given a dirty room, which was very disappointing. I immediately went to the front desk to report it, and they asked me to wait. I then asked if an upgrade was possible because the room felt very cramped, and the window only offered a view of the resort grounds, not the sea. It was room 213B, and all 'B' rooms apparently don't have sea views. You definitely need to pick an 'A' room for a good view. A little later, the front desk told me there were no rooms available and still asked me to wait. After another short wait, they said I could switch to room 201B. Upon opening the door, it was much better – it had a side window and even a partial sea view!

This hotel is very close to the city center, making it convenient to go anywhere. There's also parking right outside the hotel entrance, which is great for travelers with cars. The rooms have a lovely artistic feel, and the outdoor spaces are also filled with an artistic atmosphere. I loved it!

If you absolutely must stay here, choose the lake-view apartment. I didn't pay attention when booking. Firstly, the room was small, and secondly, there's nowhere to eat nearby except the hotel restaurant. I originally wanted to change my plans midway to visit Dunedin. I submitted a request to modify the dates on Trip.com two days before check-in, but I never received a reply. It wasn't until I asked in person on the day of check-in that they said it was possible, but they would charge us over 3,000 for one night. 🙄 I have to give Trip.com a serious bad review here. Initially, they said they would intervene if the hotel didn't respond by the deadline, but later they said that since the hotel's response deadline had passed, the original order would proceed. They didn't even bother with a superficial effort. When submitting the modification request, I noticed that we had pre-booked a lake-view room for three nights for over 10,000, but upgrading to a better room type later on was actually over a thousand cheaper. The only upside is the beautiful scenery. Everything else is a complaint. After eating at the restaurant, we wanted to go back to our room to rest, only to find that staff had entered the room to fix the air conditioning without any request from us. We'd been there for two nights and hadn't noticed any problem with the AC. The cleaning was also very perfunctory. The shower glass had too many gaps, so water always leaked everywhere, and when our wet slippers were thrown away, they weren't replaced. In short, don't expect to be treated like a guest when you come here.

This is the hotel I can't wait to write a review for. It is located near the Queenstown Botanical Gardens, outside the city center, and is quiet in the bustling city. I especially like the hotel's facilities and services: First of all, I called in advance to inform the itinerary, but I didn't expect that I would be arranged to check in early, which increased my time for sightseeing as I only had one day in Queenstown; secondly, the room is large, beautiful and smells good; the hotel not only provides free snacks and drinks, Nespresso coffee machines, triangular tea bags, and even milk is provided free of charge, but it is also the only hotel in New Zealand that provides toothbrushes and toothpaste; the TV channels are also complete, and you can watch Netflix, just say it's good or not; a small balcony overlooks the cherry blossoms and the night view of the town, just say it's worth it; happyhour provides wine; especially the front desk, enthusiastic, smiling, I feel very comfortable. I will choose to stay in this hotel in Queenstown for a few more nights on my second visit, so that I can visit the surrounding towns. I’m not good at translating above into English, but I do hope this hotel could keep providing superb and hospitalized facilities and I want to thank the staffs for their kindly and warmly permanence!

Good location within walking distance to the lake and the city centre. Friendly staff. Breakfast provided good choice of fresh bakeries, juices and additional hot dishes. Parking fee is a bit high considerably this is not a capital-city or financial hub.